Charles Bliss
Spanaway
Summary
Service technician with expertise in plumbing installation and client relationship management. Proven track record of efficiently resolving issues and enhancing customer satisfaction. Strong technical and mechanical skills drive commitment to service excellence. Adaptable to diverse challenges in various work assignments.
I was forced out of work for about three and a half years due to medical issues. I have recently been working a temporary job at an office and found that I enjoy that, and it also has helped me with my medical issues.
Overview
6
6
years of professional experience
Work History
Service Technician
Harts Services
Tacoma
08.2020 - 04.2022
- Installed and maintained water heating systems and fixtures effectively.
- Diagnosed and repaired plumbing issues in residential and commercial properties.
- Resolved customer complaints effectively, ensuring satisfaction and fostering positive relationships.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with inquiries, providing tailored product information to meet their needs.
- Maintained knowledge of products to effectively assist customers.
- Educated customers on product features and benefits during calls and chats.
- Documented customer interactions in company database to maintain accurate records and support service quality.
Service Technician
The Plumbing & Drain Co
Tacoma
10.2019 - 08.2020
- Installed and maintained water heating systems and fixtures effectively.
- Diagnosed and repaired plumbing issues in residential and commercial properties.
- Resolved customer issues with knowledgeable, friendly service, enhancing overall satisfaction.
- Assisted customers with inquiries, providing tailored product information to meet their needs.
- Documented customer interactions in the company database for record-keeping.
- Built strong customer relationships, fostering repeat business through trust and reliability.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Plumbing Apprentice
MTS Plumbing
Auburn
06.2016 - 09.2019
- Supported licensed plumbers in installing and repairing residential plumbing systems to enhance functionality and reliability.
- Operated hand and power tools for pipe cutting, fitting, and installation tasks.
- Gained knowledge of plumbing codes to ensure compliance in installations.
- Ensured cleanliness and organization of work areas, promoting safety compliance and efficient workflow.
- Recorded service requests and job progress to maintain accurate documentation and facilitate smooth operations.
Education
High School Diploma -
Soap Lake Jr Sr High School
Soap Lake, WA05-1995
Skills
- Equipment maintenance and repairs
- Plumbing installation
- System diagnostics
- Hand tools proficiency
- Service documentation
- Problem solving
- Client relationship management
- Customer service excellence
- Account management
- Product knowledge
- Time management
- Team collaboration
- Attention to detail
- Effective communication
- Active listening skills
- Office equipment proficiency
Timeline
Service Technician
Harts Services
08.2020 - 04.2022
Service Technician
The Plumbing & Drain Co
10.2019 - 08.2020
Plumbing Apprentice
MTS Plumbing
06.2016 - 09.2019
High School Diploma -
Soap Lake Jr Sr High School