CHARLES BOESE
ARLINGTON,Texas
Summary
Knowledgeable professional focused on satisfying customers, protecting vehicles, and minimizing delays. Drives safely to prevent damages or mistakes. Great at putting people at ease and maintaining positive business reputation.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Valet/Concierge Driver
Genesis of Irving
Irving, TX
06.2022 - Current
- Followed company policies related to guest satisfaction standards and procedures.
- Attended staff meetings as required by management.
- Handled difficult situations calmly and professionally in order to maintain a positive relationship with guests.
- Adhered strictly to all local laws pertaining to safe operation of motor vehicles.
- Utilized proper safety protocols when operating motor vehicles or handling customer belongings.
- Provided exceptional customer service by anticipating customer needs and exceeding expectations.
- Performed daily vehicle inspections prior to driving or providing service for customers.
- Communicated regularly with management about any issue that could affect the level of service provided to customers.
- Performed miscellaneous job-related duties as assigned by supervisor.
- Cleaned interior and exterior of vehicles while parked at facility.
- Ensured payment was collected from customers before returning keys or releasing vehicles.
Mortgage Loan Officer
Homeward Residential/Liberty Home Equity
Coppell, TX
04.2014 - 07.2016
- Negotiated terms and conditions of loan agreements with borrowers.
- Maintained current knowledge of secondary market trends, government programs and other available financing sources.
- Evaluated existing customer accounts for refinancing opportunities or additional services offered by the company.
- Provided guidance on various types of mortgages such as FHA loans, VA loans, conventional loans.
- Interacted with title companies, attorneys, surveyors and other third parties involved in the loan process.
Automobile Salesperson
AutoNation
Arlington, TX
07.2013 - 04.2014
- Negotiated prices with customers to reach mutually beneficial agreements.
- Developed relationships with potential buyers by answering inquiries on phone or in person.
- Greeted customers and identified their needs through active listening.
- Assisted customers in completing paperwork for purchase transactions.
- Processed payments via cash or credit card as part of closing transaction process.
- Conducted follow-up calls after sale to ensure customer satisfaction with purchase.
- Organized delivery of new vehicles to customer locations or dealership lot.
- Maintained a clean work area and organized inventory display on the showroom floor.
- Provided test drives to demonstrate vehicle performance, features, and benefits.
- Followed up with existing clients regarding servicing requirements for their vehicles.
- Demonstrated knowledge of all makes and models of vehicles in the showroom.
Education
Bachelor of Arts - Communications/Business
The University of Texas At Arlington
Arlington, TX05-1981
Skills
- Flexible Schedule
- Team Collaboration
- Guest Assistance
- Customer service and support
- Multitasking and Organization
- Problem-Solving
- Time Management
- Punctual and Reliable
- Clean Driving Record
- Attention to Detail
- Customer Service
- Valid Driver's License
- Professional Appearance
- Safety Compliance
- Problem-solving capabilities
- Customer service excellence
Accomplishments
- Outstanding Service Award
- Five Star Google Review at Genesis of Irving
Certification
- Texas Drivers License
- Series 7 securities license for 14 years 48 states at Fidelity INvestments
- Mortgage licenses all 50 states
Timeline
Valet/Concierge Driver
Genesis of Irving
06.2022 - Current
Mortgage Loan Officer
Homeward Residential/Liberty Home Equity
04.2014 - 07.2016
Automobile Salesperson
AutoNation
07.2013 - 04.2014
Bachelor of Arts - Communications/Business
The University of Texas At Arlington
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