Rasheed Abdelmuti
Fountain Valley,CA
Summary
Dynamic professional with a proven track record at AutoNation Porsche, demonstrating exceptional vehicle handling expertise and customer service excellence. Skilled in enhancing guest satisfaction and team collaboration, I've significantly improved operational efficiency. My adaptability and strong work ethic have consistently resulted in repeat business and high safety compliance.
Overview
19
19
years of professional experience
Work History
SERVICE VALET, SHUTTLE DRIVER
AUTONATION PORCHE
Irvine, CA
03.2020 - 10.2023
- Elevated guest satisfaction by addressing inquiries or concerns with prompt attention and a courteous demeanor.
- Complied with company policies, local regulations, and safety protocols to maintain a secure working environment for staff and guests alike.
- Accelerated vehicle retrieval times through effective communication with team members and proper key management.
- Provided exceptional support for special events, ensuring seamless guest experiences during high-volume periods.
- Safeguarded client property by diligently inspecting vehicles for damage upon arrival and departure.
- Enhanced customer satisfaction by promptly greeting and attending to their vehicle needs.
- Demonstrated professionalism and excellent customer service, resulting in repeat business from satisfied clients.
- Maintained cleanliness of work sites, parking spaces, and guest services stations.
- Delivered guest vehicles smoothly and met diverse needs of valet customers.
- Answered guest's questions about property amenities and services.
- Prioritized safe, secure environments for guests and vehicles through vigilant patrols.
- Provided punctual, polite valet services to uphold professional standards.
- Logged and documented parked vehicle details for accurate records.
- Maneuvered vehicles into designated areas to maximize parking capacity.
- Built positive customer rapport for courteous, friendly and professional service.
- Parked and retrieved vehicles for customers to protect lot access and prevent damage to customers' vehicles.
- Escorted drivers to vehicles and helped load or carry large items.
- Drove varied vehicles, including luxury and sports models, safely and legally.
- Inspected vehicles to verify condition ahead of customer returns.
- Maintained a professional demeanor while greeting guests and opening car doors, contributing to a positive first impression.
- Adapted to varied vehicle models and sizes, demonstrating exceptional driving skills and spatial awareness.
Customer Service Representative, Service Valet,
AutoNation TOYOTA IRVINE
Irvine, CA
05.2013 - 08.2023
- Responded to customer requests for products, services, and company information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Met customer call guidelines for service levels, handle time and productivity.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Investigated and resolved customer inquiries and complaints quickly.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Service Valet Shuttle Driver
Tustin Toyota
Tustin, CA
04.2009 - 07.2013
- Boosted team morale through active participation in regular meetings, contributing constructive feedback, and supporting coworkers in daily tasks.
- Enhanced customer satisfaction by promptly greeting and attending to their vehicle needs.
- Demonstrated professionalism and excellent customer service, resulting in repeat business from satisfied clients.
- Provided exceptional support for special events, ensuring seamless guest experiences during high-volume periods.
- Accelerated vehicle retrieval times through effective communication with team members and proper key management.
- Complied with company policies, local regulations, and safety protocols to maintain a secure working environment for staff and guests alike.
- Safeguarded client property by diligently inspecting vehicles for damage upon arrival and departure.
- Maintained cleanliness of work sites, parking spaces, and guest services stations.
- Delivered guest vehicles smoothly and met diverse needs of valet customers.
- Answered guest's questions about property amenities and services.
Warehouse Material Handler
WESTCOAST
Garden Grove, CA
06.2004 - 04.2009
- Sorted materials for scanning to meet production goals.
- Assisted in training new employees on proper material handling procedures, ensuring consistent high-quality performance.
- Observed safety procedures and practices to prevent injury.
- Maintained a clean and safe work environment by following safety protocols and conducting regular inspections.
- Loaded trucks with outgoing shipments, adhering to weight restrictions and proper stacking methods to minimize risk of damage during transit.
- Operated various types of equipment, such as forklifts and pallet jacks, to safely transport materials throughout the facility.
- Provided backup support to other warehouse functions as needed during peak periods or staff shortages, ensuring seamless operations.
- Collaborated with team members to optimize workflow, improving overall warehouse efficiency.
- Contributed to reduced product damages by carefully handling fragile items during storage and transportation processes within the warehouse environment.
- Located materials and supplies by pulling and verifying items on production orders.
- Maintained inventory by identifying, labeling and placing materials and supplies in stock.
- Identified, communicated and resolved issues to avoid disruptions in material movement.
- Leveraged forklift, hand truck or electric dolly to move or stack materials.
- Cleaned, sanitized and maintained equipment and storage areas to comply with health regulations and quality standards.
Education
No Degree - Criminal Science
Golden West College
Huntington Beach, CA08-2003
High School Diploma -
FOUNTAIN VALLEY HIGH SCHOOL
Fountain Valley, CA06-2002
Skills
- Strong Work Ethic
- Vehicle handling expertise
- Basic automotive knowledge
- Reliability and punctuality
- Clean Driving Record
- Professional Appearance
- Parking Efficiency
- Customer Service
- Salesmanship abilities
- Problem-Solving
- Attention to Detail
- Multitasking and Organization
- Punctual and Reliable
- Vehicle parking and retrieval
- Loading and unloading
- Customer service excellence
- Team Collaboration
- Valid Driver's License
- Customer Communication
- Guest Assistance
- Safety Compliance
- Flexible Schedule
- Manual and automatic driving
- Directing Traffic
- Baggage transport
- Valet procedures
- Problem-solving capabilities
- Teamwork and Collaboration
- Safe Driving
- Problem-solving abilities
- Multitasking Abilities
- Reliability
- Excellent Communication
- Active Listening
- Adaptability and Flexibility
Languages
Arabic
Full Professional
Spanish
Full Professional
English
Full Professional
Portuguese
Professional Working
Timeline
SERVICE VALET, SHUTTLE DRIVER
AUTONATION PORCHE
03.2020 - 10.2023
Customer Service Representative, Service Valet,
AutoNation TOYOTA IRVINE
05.2013 - 08.2023
Service Valet Shuttle Driver
Tustin Toyota
04.2009 - 07.2013
Warehouse Material Handler
WESTCOAST
06.2004 - 04.2009
No Degree - Criminal Science
Golden West College
High School Diploma -
FOUNTAIN VALLEY HIGH SCHOOL
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