Charles Bratt
Madison,WI
Summary
Hardworking professional with proven multitasking abilities and time management skills in fast-paced restaurant environments. Successful at handling tasks of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.
Overview
7
7
years of professional experience
Work History
Wait Staff Member
Me and Julio
Madison, WI
06.2023 - Current
- Provided excellent customer service to guests, ensuring they had an enjoyable experience.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Assisted other wait staff members as needed, such as refilling beverages or delivering food to tables.
- Resolved customer complaints in a professional manner in order to maintain a positive atmosphere.
- Operated POS terminals to input orders, split bills and calculate totals.
Team Leader
Panera Bread
Eau Claire, WI
06.2022 - 05.2023
- Coordinated team activities and delegated tasks to ensure efficient completion of orders
- Provided coaching and feedback on employee performance, encouraging professional development.
- Established clear expectations for employees, providing guidance when needed.
- Held weekly staff meetings to review project updates, discuss issues, and brainstorm solutions.
- Ensured compliance with all safety regulations in the workplace.
- Maintained a positive work environment that promoted collaboration between team members.
- Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
Salad and Sandwhich Maker
Panera Bread
Eau Claire, WI
06.2021 - 05.2023
- Conducted checks on inventory to ensure readiness for work hours
- Ensured timely preparation of food throughout shift
- Moved to order expeditor to help ensure accuracy of orders and to deliver elevated customer service
Assembly Line Production Worker
Exact Sciences Laboratories
Madison, WI
01.2021 - 05.2021
- Rotated through various positions on the assembly line as needed by management.
- Stacked finished products onto pallets in preparation for shipment from the facility.
- Maintained high productivity levels by consistently assembling and packaging 1000 COVID-19 test kits every day
Host
Me and Julio
Madison, WI
05.2017 - 08.2019
- Greeted incoming guests to escort to assigned dining area and present menus.
- Answered telephone to provide dining information and take reservations.
- Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
Education
High School Diploma -
James Madison Memorial
Madison, WI06-2019
Some College (No Degree) - Business Administration And Management
University of Wisconsin - Eau Claire
Eau Claire, WISkills
- Customer Service-Oriented
- Security understanding
- Detail-Oriented Organization
- Adaptable To Work Environments
- Accountable
- Multitasking
References
References available upon request.
Timeline
Wait Staff Member
Me and Julio
06.2023 - Current
Team Leader
Panera Bread
06.2022 - 05.2023
Salad and Sandwhich Maker
Panera Bread
06.2021 - 05.2023
Assembly Line Production Worker
Exact Sciences Laboratories
01.2021 - 05.2021
Host
Me and Julio
05.2017 - 08.2019
High School Diploma -
James Madison Memorial
Some College (No Degree) - Business Administration And Management
University of Wisconsin - Eau Claire