Charles Brewer
Belleville
Summary
Experienced IT professional with comprehensive understanding of information systems and support. Skilled in teaching and training individuals in one-on-one and classroom settings. Proficient in working with diverse groups of people, domestically and internationally. Adept at adapting to different cultural contexts and collaborating effectively with team members.
Overview
12
12
years of professional experience
Work History
Information Technology Specialist
CSM Companies
05.2016 - Current
- I provide support to the employees, ranging from computer and phone issues, as well as aid our customers when necessary
- Automate processes for the company via Microsoft Power Automate
- Provide remote support to users for hardware and software needs
- Upgrade and manage data center and company hardware
Order Management Coordinator
Time Warner Cable
05.2015 - 05.2016
- I worked with large, nation-wide companies from beginning to end to ensure their orders were processed and their technology needs were met
- Porting phone numbers over for multiple locations
- Ensuring orders were processed correctly from A-Z
- Worked with customers through installation processes
Technical Support Agent
Pace/AT&T
02.2013 - 05.2015
- I provided top level technical support specifically for customers with repeat issues
- Provided technical support for AT&T’s phone, internet, and TV system
- Dealt specifically with customers with many issues to see them resolved
- Provided training and support for new agents
Education
Bachelor of Science - Information Tech
Indiana State University
01.2008
Skills
- Educational Facilitation
- Data Analysis
- Project Coordination
- Effective Communication Skills
- Client Support Solutions
- Analytical Problem Solving
Timeline
Information Technology Specialist
CSM Companies
05.2016 - Current
Order Management Coordinator
Time Warner Cable
05.2015 - 05.2016
Technical Support Agent
Pace/AT&T
02.2013 - 05.2015
Bachelor of Science - Information Tech
Indiana State University
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