Hi, I’m
Charles Buckhanan
Summary
Committed to collaborating with a forward-thinking organization that prioritizes employee success and fosters professional advancement. Results-driven and detail-oriented professional with a strong interest in full-time employment within the consulting or technology sector. I'm a detail-oriented team player with strong organizational skills. Ability to handle multiple projects with a high level of accuracy. Ultimately, seeking a position that offers opportunities for continuous learning and growth in technical skills.
Overview
2
years of professional experience
Work History
ATG Innovations, Formally Legatum LLC
Military Health Systems Certified Trainer
07.2021 - 03.2023
Job overview
- Obtained CAC and Public Trust Clearance
- Subcontracted by the Department of Defense to Train and Support Military Training Facilities World-Wide as they convert to MHS Genesis
- Collaborated with stakeholders to drive communication and coordination of health informatics activities and promote accountability.
- Cross-trained in supporting call center troubleshooting and logging tickets though Servicenow
- Remote domain training experience using Webex and Microsoft Teams
- Trained and credentialed staff in various Cerner modules
Judge Learning Solutions, Verde Advantage
Epic Go-Live Support Specialist
06.2022 - 07.2022
Job overview
- Traveled to various worksites to troubleshoot, repair and provide diagnostic support.
- Helped users via telephone to diagnose and triage problems.
- Configured hardware, devices and software to set up work stations for employees.
- Diagnosed and resolved faults based on technical knowledge and use of pre-scripted repair trees.
- Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
- Improved user performance by providing training in hardware and software use.
- Observed and tracked daily performance of computer systems to achieve optimization.
- Supported providers and clinical support staff in the Emergency Department transition to Epic ASAP
- Supported physician's workflows assisting with documentation and order placement
TEKsystems
Cerner Ambulatory Consultant
01.2022 - 07.2022
Job overview
- (Northside Hospital Systems waves 3a & 3b)
- Supported providers and clinical support staff in the Emergency Department / Ambulatory Clinics transition to Cerner One Chart
- Supported physician's workflows assisting with documentation and order placement
- Logged Tickets and troubleshoot Issues
- Supported nurses and providers navigate their workflow
- Trained and new personnel hired to fulfill various roles.
- Trained and mentored personnel hired to fulfill various roles.
- Provided 2nd and 3rd level technical support and troubleshooting to internal and external clients.
Staffing As A Mission
Cerner Consultant
09.2020 - 02.2022
Job overview
- Staffing as a Mission
- Supported physicians with inpatient PowerCharts, PowerNotes, PowerOrders, Dynamic Docs, and
- Logged Tickets and resolved Issues using technical problem solving
- Applied medical subject matter knowledge to improve IT systems and functions.
- Applied knowledge, data, information and workflow to develop evidence-based models for health information technology solutions.
- Provided Go-live elbow support to physicians and staff during implementation
- Worked in Emergency Room Setting closely with Hospital Staff on all levels.
- Evaluated and optimized clinical software, applying established and end-user feedback.
Education
Louisiana State University
Bachelor of Science from Information Systems and Decision Science
12.2022
Houston Community College
Associate of Science from Computer Information Systems
12.2021
Skills
- Remote Instruction
- Training Initiatives
- Planning and Coordination
- Cerner Certified Ambulatory Revenue Cycle Emergency
- SQL Certified
- Microsoft Office Proficient
- Epic Experience ASAP ClinDoc Cadence
Timeline
Epic Go-Live Support Specialist
Judge Learning Solutions, Verde Advantage
06.2022 - 07.2022
Cerner Ambulatory Consultant
TEKsystems
01.2022 - 07.2022
Military Health Systems Certified Trainer
ATG Innovations, Formally Legatum LLC
07.2021 - 03.2023
Cerner Consultant
Staffing As A Mission
09.2020 - 02.2022
Louisiana State University
Bachelor of Science from Information Systems and Decision Science
Houston Community College
Associate of Science from Computer Information Systems
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