Monica Perez
Tustin,CA
Summary
Quick problem solver and always willing to learn and follow direction.
Overview
5
5
years of professional experience
5
5
Customer service
Work History
Certified Trainer
Café Río
06.2022 - 08.2023
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Monitored participant workflow and behaviors throughout training process.
- Maintained organization of documents, materials and equipment.
- Monitored and reported trainee progress, introducing new learning tools to address individual needs.
Cashier
Taquiero Taco Patio
08.2021 - 05.2022
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with returns, refunds and resolving transaction issues.
- Performed cash, card and check transactions to complete customer purchases.
- Used POS system to enter orders, process payments and issue receipts.
Line Cook
KFC
05.2020 - 07.2021
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
- Operated varied kitchen equipment, observing operation guidelines to avoid accidents and prevent malfunctions.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Helped cashiers with taking orders, processing payments when short staffed.
Merchandiser
Home Depot
03.2019 - 05.2020
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Monitored participant workflow and behaviors throughout training process.
- Maintained organization of documents, materials and equipment.
- Monitored and reported trainee progress, introducing new learning tools to address individual needs.
Education
Diploma -
Tustin High School
Tustin, CA2015
Skills
- Billing and Payment Processing
- Customer Experience
- Remote Instruction
- Learning Strategies
- Customer Loyalty
- Merchandise Sales
- Clear Verbal Communication
- Cleaning and Sanitizing
- Store Cleanliness and appearance
- Cash Handling
- Food preparation
- Delivery driver experience
- Forklift
- Load and unload
- Hostess
- Merchandising
- Retail sales
- Public speaking
- Order picking
- Packaging
Languages
Spanish
Native or Bilingual
Timeline
Certified Trainer
Café Río
06.2022 - 08.2023
Cashier
Taquiero Taco Patio
08.2021 - 05.2022
Line Cook
KFC
05.2020 - 07.2021
Merchandiser
Home Depot
03.2019 - 05.2020
Diploma -
Tustin High School