Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Monica Perez

Tustin,CA

Summary

Quick problem solver and always willing to learn and follow direction.

Overview

5
5
years of professional experience
5
5

Customer service

Work History

Certified Trainer

Café Río
06.2022 - 08.2023
  • Mentored new hires, resulting in stronger staff development and increased productivity.
  • Monitored participant workflow and behaviors throughout training process.
  • Maintained organization of documents, materials and equipment.
  • Monitored and reported trainee progress, introducing new learning tools to address individual needs.

Cashier

Taquiero Taco Patio
08.2021 - 05.2022
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Performed cash, card and check transactions to complete customer purchases.
  • Used POS system to enter orders, process payments and issue receipts.

Line Cook

KFC
05.2020 - 07.2021
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
  • Operated varied kitchen equipment, observing operation guidelines to avoid accidents and prevent malfunctions.
  • Maintained well-stocked stations with supplies and spices for maximum productivity.
  • Helped cashiers with taking orders, processing payments when short staffed.

Merchandiser

Home Depot
03.2019 - 05.2020
  • Mentored new hires, resulting in stronger staff development and increased productivity.
  • Monitored participant workflow and behaviors throughout training process.
  • Maintained organization of documents, materials and equipment.
  • Monitored and reported trainee progress, introducing new learning tools to address individual needs.

Education

Diploma -

Tustin High School
Tustin, CA
2015

Skills

  • Billing and Payment Processing
  • Customer Experience
  • Remote Instruction
  • Learning Strategies
  • Customer Loyalty
  • Merchandise Sales
  • Clear Verbal Communication
  • Cleaning and Sanitizing
  • Store Cleanliness and appearance
  • Cash Handling
  • Food preparation
  • Delivery driver experience
  • Forklift
  • Load and unload
  • Hostess
  • Merchandising
  • Retail sales
  • Public speaking
  • Order picking
  • Packaging

Languages

Spanish
Native or Bilingual

Timeline

Certified Trainer

Café Río
06.2022 - 08.2023

Cashier

Taquiero Taco Patio
08.2021 - 05.2022

Line Cook

KFC
05.2020 - 07.2021

Merchandiser

Home Depot
03.2019 - 05.2020

Diploma -

Tustin High School

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Monica Perez