Certified Trainer
Raising Cane's Restaurants
Aliso Viejo, CA
06.2021 - 11.2021
- Planned and implemented courses of instruction accounting for individual strengths and final objectives.
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Identified and solved internal problems related to employee turnover by revamping training approaches.
- Restocked and organized merchandise in front lanes.
- Answered questions about store policies and addressed customer concerns.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Collected and authorized payments of guests.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Recruited and trained 10 new members of guest service team