CHARLES BYRD
Lewis Center,OH
Summary
Highly analytical Business Analyst with background in identifying business needs and determining solutions to business problems. Strong skills in data analysis, project management, and strategic planning, coupled with ability to communicate effectively with stakeholders at all levels. Proven track record of improving operational efficiency and driving growth by successfully implementing innovative strategies and process improvements.
Overview
15
15
years of professional experience
Work History
Business Analyst II
Anthem Blue Cross
Columbus, OH
11.2021 - Current
- Performed daily, weekly, and monthly reviews and analyses of current processes using operational metrics and reports.
- Developed and implemented data analyses, data collection systems, and other strategies that optimized statistical efficiency and quality.
- Conducted insightful, ad hoc analyses to investigate ongoing or one-time operational issues.
- Delivered timely support by tracking issues and communicating resolutions to end users.
Workforce Analyst II
Anthem, Inc.
12.2013 - 11.2021
- Perform real-time analysis and assign work items to maintain proper inventory levels
- Responsible for monitoring and assigning Claims inventory and shifting priorities and resources to ensure weekly, monthly, and quarterly target metrics are achieved by department
- Gathers data and structures reporting to service business needs
- Complete full root-cause analysis on inventory issues and develop action plans
- Develop and provide inventory and staffing level presentations for leadership
- Conduct meetings with leadership to discuss strategy, issues, and results.
Customer Service III/Subject Matter Expert (SME)
Anthem, Inc.
11.2009 - 01.2014
- Provided customer service to providers via Central Host Correspondence Unit
- Adjustment trained and proficient with all Correspondence systems (WGS, WCF, Blue2, etc.)
- Also familiar with ACA-HIX systems (Doculivery, Star, Rightchat now)
- Responsible for all daily Department escalations to resolution ensuring the successful Claims processing.
Education
Two years general studies with focus in Education Major -
Otterbein University
Westerville, OHSkills
- Maintaining service levels
- Compiling data
- Maintaining workforce budgets
- Operations Analysis
- Cost-benefit analysis
- Operational Reporting
- SQL reporting
- Tableau and ThoughtSpot knowledge
Timeline
Business Analyst II
Anthem Blue Cross
11.2021 - Current
Workforce Analyst II
Anthem, Inc.
12.2013 - 11.2021
Customer Service III/Subject Matter Expert (SME)
Anthem, Inc.
11.2009 - 01.2014
Two years general studies with focus in Education Major -
Otterbein University
Similar Profiles
Moses BethuneMoses Bethune
Business Consultant at ANTHEM BCBS “Anthem Blue Cross & Blue Shield”Business Consultant at ANTHEM BCBS “Anthem Blue Cross & Blue Shield”
SONIA OGANDOSONIA OGANDO
Enrollment Specialists at Anthem Blue Cross Blue Cross Blue ShieldEnrollment Specialists at Anthem Blue Cross Blue Cross Blue Shield
Christina MannChristina Mann
Enhanced Customer Care Team Representative at Anthem Blue Cross Blue and Blue ShieldEnhanced Customer Care Team Representative at Anthem Blue Cross Blue and Blue Shield
Christina MannChristina Mann
Enhanced Customer Care Team Representative at Anthem Blue Cross Blue and Blue ShieldEnhanced Customer Care Team Representative at Anthem Blue Cross Blue and Blue Shield
PRASANTH K SINGUPRASANTH K SINGU
Business Analyst at SailPointBusiness Analyst at SailPoint