ALEXIS MARTIN

Assisted with managing the Global Command Center with OnStar Digital Services by monitoring data and real time adherence for contact centers and making sure calls are running smoothly by updating the workforce report, also communicated with IT for any issues with the business and created IT tickets.

• Worked alongside global business leader to deploy new training strategies.
• Developed disaster and recovery strategy to prepare company for hazardous weather conditions, nuclear accidents and terrorist attacks. Assisted the crisis team.
• Generated and analyzed reports to monitor employee engagement and attrition trends.
• Provided real-time support during high-volume periods, ensuring adequate staffing levels and minimizing wait times.
• Designed forecasting models to predict future workforce requirements based on historical data and trend analysis.

• Communication
• Multitasking
• Problem-solving
• Customer relations, Product sales
• Customer service
• Cadillac advisor for Onstar
• Welcome call setup for members
• Completed assigned tasks with little or no supervision
• Managed client relationships, addressing concerns and monitoring accounts for quality performance
• Sales
• Excel, PowerPoint
• Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
• De-escalated and resolved customer complaints with punctual, polite and professional service.
• Conducted regular performance reviews with team members to identify areas for development.
• Boosted team productivity by implementing collaborative communication platform.

• Welcomed guests and offered quick assistance to handle diverse needs
• Used POS system to scan customer purchases, calculate prices, and process transactions
• Promoted credit and loyalty programs during customer interactions
• Resolved customer issues quickly to recapture the customer's loyalty and maintain the sale
• Assisted with store recovery to maintain clean and organized sales floor throughout shift
• Assisted with cashier wrap and sales floor

• Helped coordinate receiving of inbound deliveries, inter-office deliveries, and inspection of shipments
• Sorted, counted, and logged received inventory for stock recordkeeping
• Expedited transfer of materials from stock to production areas to meet business demands
• Processed damaged items, documented evidence, and prepared reports to help returns with damage claims
• Followed established guidelines and procedures
• Maintained good working relationship with co-workers and management
• Assisted employees that were in need of completing tasks
• Making team goals for the day and achieved them

• Transit driver for shared rides to appointments, school, work, or shopping
• Assisted passengers with door-to-door service
• Collected fares along prescribed route, assisting riders with payment cards
• Studied route maps to efficiently pick up and drop off passengers
• Maintained friendly and courteous manner in customer interactions
• Cleaned bus interior at start and end of each run
• Checked bus with daily inspections to identify operational, cleaning, or maintenance needs
• Helped board passengers requiring wheelchairs or other mobility aids and properly secured devices
• Operated the vehicle safely at all times to protect passengers and comply with the rules governing Red Rose bus transportation