Diana Lizzet Sanchez
El Paso
Summary
Experienced Customer Service Representative fluent in English and Spanish language. Professional employee dedicated to providing excellent service to current and new customers. Comfortable working in fast-paced environment attending to customer service needs including incoming calls, product questions, issue resolution and order processing.
Overview
6
6
years of professional experience
Work History
Licensed Health Insurance Agent
Teleperformance USA
08.2024 - Current
- Assisted clients in selecting optimal health insurance plans based on individual needs and budgets.
- Educated customers on policy details, benefits, and enrollment procedures to enhance understanding.
- Processed applications and managed customer accounts using CRM systems for efficient service delivery.
- Resolved client inquiries and issues promptly, ensuring high levels of customer satisfaction and retention.
Licensed Insurance Agent
Farmers Insurance Agency
12.2023 - 08.2024
- Provided exceptional customer service by addressing client inquiries and resolving issues efficiently.
- Developed tailored insurance solutions to meet diverse client needs and preferences.
- Educated clients on policy options, enhancing understanding of coverage benefits and limitations.
- Processed policy applications and renewals accurately, ensuring compliance with industry regulations.
Sales Associate
Optimal Wireless
08.2023 - 12.2023
- Provided exceptional customer service to enhance client satisfaction and loyalty.
- Assisted in inventory management, ensuring optimal stock levels and product availability.
- Demonstrated product knowledge to effectively address customer inquiries and recommend solutions.
- Collaborated with team members to achieve sales targets through effective communication and support.
Customer Service Representative
The Outsource Group
08.2022 - 03.2023
- Assisting customers with making arrangements on electric bill
- Answer inbound and handle call backs.
- Answered calls within established timeline to maintain good quality and service standards.
Customer Service Representative
DialAmerica
08.2021 - 08.2022
- Managed customer accounts.
- Resolved customer issues.
- Worked in the inbound call center.
- Assisted customers via live chat.
- Responded to inquiries and issues.
Customer Service Representative
GC Services
08.2021 - 09.2021
- Assisted customers with questions.
- Handled billing issues and order inquiries.
- Interacted with customers through live chat.
Cashier
Burlington Stores
07.2021 - 08.2021
- Assisted customers with a warm and professional attitude.
- Assisted customers in finding or ordering merchandise.
- Assisting customers with the final check out
Customer Service Representative
GC Services
07.2019 - 07.2020
- Resolved customer inquiries efficiently through multiple communication channels, enhancing satisfaction and loyalty.
- Managed complex issues by collaborating with internal teams to provide effective solutions.
- Trained new employees on customer service protocols, fostering a knowledgeable team environment.
- Implemented feedback mechanisms for continuous improvement of service delivery processes.
Education
High School Diploma -
Socorro High School
El Paso, TXSkills
- Policy analysis
- Medicare expertise
- Enrollment processing
- Goal oriented
- Customer service
- Time management
- Fluent bilingualism
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Licensed Health Insurance Agent
Teleperformance USA
08.2024 - Current
Licensed Insurance Agent
Farmers Insurance Agency
12.2023 - 08.2024
Sales Associate
Optimal Wireless
08.2023 - 12.2023
Customer Service Representative
The Outsource Group
08.2022 - 03.2023
Customer Service Representative
DialAmerica
08.2021 - 08.2022
Customer Service Representative
GC Services
08.2021 - 09.2021
Cashier
Burlington Stores
07.2021 - 08.2021
Customer Service Representative
GC Services
07.2019 - 07.2020
High School Diploma -
Socorro High School