Nicholas Brown
Waynesboro,GA
Summary
Dynamic Customer Service Representative with proven expertise at Teleperformance USA, adept at conflict resolution and relationship building. Skilled in active listening and problem resolution, I consistently achieved positive outcomes, enhancing customer loyalty and retention. Proficient in call management and documentation, I thrive in high-pressure environments while maintaining professionalism.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Teleperformance USA
03.2023 - 12.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Customer Service Representative
Conduent
06.2022 - 09.2022
- Executed conflict resolution strategies in stressful situations, maintaining a professional demeanor.
- Resolved challenging customer issues, achieving positive outcomes for all parties.
- Addressed customer inquiries regarding products, services, and company details.
Packer
Walmart
04.2021 - 10.2021
- Maintained a clean and organized work environment, promoting safety and productivity.
- Proved successful working within tight deadlines and a fast-paced environment.
- Maintained neat and organized work area to safeguard items and comply with cleanliness standards.
- Managed workload effectively under pressure during peak periods while maintaining focus on quality control measures.
Education
High School Diploma -
Burke County High School
Waynesboro, GA05.2017
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- Relationship building
- Call center experience
- Computer proficiency
- Call management
- Documentation
- Building rapport
Timeline
Customer Service Representative
Teleperformance USA
03.2023 - 12.2024
Customer Service Representative
Conduent
06.2022 - 09.2022
Packer
Walmart
04.2021 - 10.2021
High School Diploma -
Burke County High School