CHARLES CALCATERRA
St. Louis,MO
Summary
Dynamic transportation leader with extensive experience at Rockwood School District, excelling in route optimization and safety compliance. Proven track record in team leadership and crisis response, enhancing operational efficiency and service quality. Skilled in utilizing advanced transportation software and fostering strong community relations to ensure exceptional service delivery.
Overview
16
16
years of professional experience
Work History
Dispatch / Routing / Safety Instruction
Rockwood School District Transportation Department
Wildwood, MO
06.2016 - Current
- Lead all daily transportation operations for one of Missouri’s largest school districts, overseeing dispatch, routing, and safety compliance.
- Supervise and support over 150 drivers, monitors, and maintenance staff, ensuring adherence to state and district service standards.
- Coordinate emergency response efforts, implement corrective action plans, and maintain clear communication with district leadership.
- Conduct driver training, safety meetings, and DOT-mandated recertification's to promote continuous professional development.
- Participate in IEP meetings to design specialized routes meeting individual student needs for Special School District and Early Childhood programs.
- Maintain Class B CDL with Passenger, School Bus, and Airbrake endorsements; drive routes during staffing shortages to ensure operational continuity.
- Deliver high-level customer service to students, families, and administrators while resolving concerns promptly and professionally.
Supervisor, Routing / Dispatch
First Student
Wildwood, MO
08.2012 - 06.2016
- Developed and maintained 131 K–12 routes, optimizing efficiency and safety in daily operations.
- Managed dispatch, payroll, and compliance with all DOT regulations and district policies.
- Served as primary liaison between drivers, parents, and school administrators to address routing, performance, and service concerns.
- Assisted in training and scheduling over 100 drivers and monitors, ensuring consistent performance and safety standards.
- Oversee compliance with labor standards and assist with resolving labor/employee grievances.
Evening Manager & Maintenance Supervisor
Davidson Properties LLC DBA CQ Express
Fenton, MO
09.2009 - 08.2012
- Directed evening operations, ensuring service quality, staff productivity, and equipment reliability across multiple facilities.
- Managed staff scheduling, training, and daily maintenance tasks aligned with company performance standards.
Flight Attendant
United Airlines
Bridgeton, MO
02.2011 - 02.2012
- Ensured the safety and comfort of passengers aboard Boeing, Airbus, and Embraer aircraft while maintaining strict FAA compliance.
- Performed pre-flight safety checks, emergency demonstrations, and regulatory documentation in accordance with FAR 121 standards.
- Recognized multiple times through the 'Above and Beyond' program for exceptional service and professionalism.
Education
High School Diploma -
Eureka High School
Eureka, MO01.2009
Associate of Science - Business Management
Florida Atlantic University
Boca RatonBusiness Management
University of Missouri - STLCC Wildwood Campus
St. LouisSkills
- Transportation & Operations Management
- Route optimization
- Safety compliance
- DOT regulations adherence
- Fleet management
- Scheduling
- Payroll Administration
- Team Leadership
- Employee Development
- Parent Relations
- Community Relations
- Training
- Crisis Response
- Emergency Coordination
- Advanced Microsoft Office
- Transportation Software
- VersaTrans, Traversa
- Infinite Campus
- BusHive
- Parent Square
- Synovia Solutions
- MyRide K-12
References
Available upon request.
Certifications And Accreditations
- MoAPT Student Transportation Professional Certification
- FAA Part 121 Flight Attendant Certification
- CPR & AED Certified
- Class B CDL with Airbrake, Passenger, and School Bus Endorsements (DOT-FL)
- USIS Supervisor Training Certified
- 2x Rose Award Nominee
- 3x Cornerstone Award Nominee
Timeline
Dispatch / Routing / Safety Instruction
Rockwood School District Transportation Department
06.2016 - Current
Supervisor, Routing / Dispatch
First Student
08.2012 - 06.2016
Flight Attendant
United Airlines
02.2011 - 02.2012
Evening Manager & Maintenance Supervisor
Davidson Properties LLC DBA CQ Express
09.2009 - 08.2012
High School Diploma -
Eureka High School
Associate of Science - Business Management
Florida Atlantic University
Business Management
University of Missouri - STLCC Wildwood Campus