Charles Carlson
Milwaukee,WI
Summary
Successful at excelling in fast-paced, competitive banking environments. Good sales and customer service abilities paired with in-depth knowledge of bank products and services. Proficient in updating accounts, processing transactions and coordinating records.
Developed strong financial analysis and customer service skills in fast-paced banking environment. Known for exceptional attention to detail and ability to handle complex transactions efficiently. Seeking to transition into new field, bringing dedication to delivering high-quality service and achieving positive outcomes.
Overview
12
12
years of professional experience
Work History
Banker
US Bank
06.2020 - 12.2024
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Strengthened customer relationships through attentive service and prompt resolution of inquiries.
- Opened, closed, and updated accounts for customers.
Fraud Banker
US Bank
08.2016 - 06.2020
- Maintained strict compliance with all banking regulations, ensuring a secure and trustworthy environment for clients.
- Delivered exceptional customer service, addressing concerns promptly and professionally to ensure client satisfaction.
- Investigated customer inquiries and resolved discrepancies in helpful and timely manner.
Customer Service Representative
Sykes
08.2012 - 08.2016
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Education
High School Diploma -
Florence High School
Florence06-1980
Skills
- Customer service
Languages
English
Full Professional
Timeline
Banker
US Bank
06.2020 - 12.2024
Fraud Banker
US Bank
08.2016 - 06.2020
Customer Service Representative
Sykes
08.2012 - 08.2016
High School Diploma -
Florence High School
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