Charles Chamberlain
Gentry,AR
Summary
Dedicated leader with strong conflict resolution and communication skills. Expertise in fostering relationships and managing teams effectively to drive store success and improve customer satisfaction.
Overview
14
14
years of professional experience
Work History
Specialty Assistant Store Manager
Lowe's
Fayetteville, AR
02.2026 - Current
- Managed sales pipeline and installation initiatives, fostering a results-oriented environment to maximize team bonuses.
- Concentrated efforts on enhancing credit services and optimizing Lowe's protection plan offerings.
- Spearheaded setup of lead tables to enhance business opportunities and promote Lowe's installation services, including doors, windows, and fences.
- Monitored product supply to maintain optimal inventory levels for pro customers, ensuring uninterrupted availability.
- Managed showroom presentation and brand standards to achieve optimal customer engagement and satisfaction.
- Monitored lead information and credit activities while executing daily store operations and delivering gold standard customer service.
- Managed customer complaint processes, ensuring prompt attention and follow-up within 24-hour timeframe.
Operations Assistant Store Manager
Lowe's
Fayetteville, AR
02.2024 - 02.2026
- Streamlined inventory management processes to enhance accuracy and efficiency.
- Coordinated scheduling for team members, ensuring optimal coverage during peak hours.
- Assisted in implementing new software systems to improve operational workflows.
- Developed training materials for onboarding new staff, fostering a collaborative environment.
- Oversaw daily operations for front-end and back-room online orders, ensuring efficient workflow and service delivery.
- Partnered with store manager to monitor and evaluate supply chain logistics and shrinkage metrics, driving informed decision-making.
- Oversaw physical inventory management, ensuring precise count accuracy.
Senior Asset Protection Manager
Lowe's
Fayetteville, AR
01.2022 - 02.2024
- Implemented loss prevention strategies to reduce shrinkage and improve overall asset protection.
- Developed training programs for staff on theft prevention techniques and safety protocols.
- Analyzed incident reports to identify trends, enhancing security measures across the store.
- Collaborated with law enforcement agencies to investigate theft and coordinate recovery efforts.
- Collaborated with store managers to analyze inventory trends and enhance safety culture.
- Executed thorough investigations and interviews to address internal theft cases, ensuring accountability among associates and assistant store managers.
- Facilitated training and support for new onboarding AP associates.
Investigations Specialist
Home Depot
Rogers, AR
02.2016 - 03.2021
- Oversaw investigations of organized retail crime cases across multiple stores from Northwest Arkansas to Missouri.
- Coordinated efforts with local police to manage warrant activities and respond to external theft cases.
- Monitored and evaluated store practices to strengthen theft prevention measures and promote a safe shopping environment.
- Advised store managers on accounts payable processes and safety measures to ensure compliance and operational efficiency.
- Cultivated enduring relationships with local public defenders to strengthen community partnerships.
- Oversaw inventory preparation and execution activities, ensuring optimal stock levels in each store.
Senior Asset Protection Team Leader
Target
Fayetteville Arkansas
01.2012 - 01.2016
- Led asset protection initiatives to minimize loss and improve store safety protocols.
- Trained and mentored team members on theft prevention strategies and compliance procedures.
- Conducted regular audits to assess inventory accuracy and identify potential shrinkage risks.
- Collaborated with law enforcement to investigate incidents of theft and implement corrective actions.
- District trainer for interviews and apprehensions.
- Covered multiple stores within the NWA market depending on staffing and theft trends.
- Led incident response efforts to minimize theft and enhance safety protocols.
Education
Associate of Science - Business Administration And Management
University of Arkansas Fort Smith
Fort Smith Arkansas 01-2012
Skills
- Store efficiency optimization
- Team leadership
- Proficient in delegating tasks
- Experienced with digital tools
- Proficient in conducting internal interviews
- Promotions strategy execution
- Team engagement initiatives
- Proficient time management
- Strong attention to detail
- Clear and concise communication
- Relationship management
- Collaborative team guidance
- Store operations management
- Business development
- Talent acquisition and development
- Inventory management
- Workforce management
- Conflict resolution skills
- Mentoring expertise
- Effective problem resolution
- Customer relationship management
Timeline
Specialty Assistant Store Manager
Lowe's
02.2026 - Current
Operations Assistant Store Manager
Lowe's
02.2024 - 02.2026
Senior Asset Protection Manager
Lowe's
01.2022 - 02.2024
Investigations Specialist
Home Depot
02.2016 - 03.2021
Senior Asset Protection Team Leader
Target
01.2012 - 01.2016
Associate of Science - Business Administration And Management
University of Arkansas Fort Smith