Laurie Cornette
Dahlonega,GA
Summary
Dedicated retail manager with over 20 years of experience in team training and improving store operations. Skilled in enhancing team performance and communication to drive store success. Proven ability to meet organizational goals and adapt in fast-paced environments.
Overview
30
30
years of professional experience
Work History
Specialty Assistant Store Manager
Lowes Home Improvment
Cumming, Georgia
03.2006 - Current
- Managed daily store operations and supervised team performance to achieve objectives.
- Trained new employees on policies and customer service standards for consistency.
- Coordinated inventory management and restocking, ensuring optimal merchandise displays and availability.
- Developed promotional displays that increased product visibility and engaged customers effectively.
- Collaborated with department leads to ensure compliance with safety regulations.
- Oversaw cash handling procedures, maintaining accurate financial records during operations.
- Resolved customer inquiries and complaints to improve satisfaction levels effectively.
- Analyzed sales data to identify trends and recommend actionable strategies for improved profitability.
Customer Service Manager
Publix Super Markets Inc
Marietta, GA
08.1996 - 12.2005
- Developed and implemented policies to enhance customer satisfaction and improve overall experience.
- Trained and mentored staff on effective customer engagement strategies.
- Managed daily operations of customer service department, ensuring efficient service delivery.
- Responded promptly to online and phone customer service requests, improving satisfaction ratings.
- Provided exceptional service to address routine inquiries and resolve service complaints.
- Demonstrated strong communication skills in resolving product-related consumer complaints.
- Established rapport with customers, managers, and team members to foster positive work environment.
- Reviewed customer feedback to pinpoint specific areas for improvement in service processes.
Education
Bachelor of Science - Human Resources Management
Liberty University
Lynchburg, VA05-2020
Skills
- Inventory management
- Store operations
- Cash handling
- POS systems operations
- Sales reporting
- Operational efficiency
- Service management
- Client relations
- Client engagement
- Team leadership
- Staff training
- New hire training
- Employee coaching
- Shift scheduling
- Assignment delegation
- Time management
- Attention to detail
- Clear communication
- Employee engagement
- Problem solving
- Microsoft Office Suite
- Records management
Timeline
Specialty Assistant Store Manager
Lowes Home Improvment
03.2006 - Current
Customer Service Manager
Publix Super Markets Inc
08.1996 - 12.2005
Bachelor of Science - Human Resources Management
Liberty University