LAUCINDA GOODWIN
Little Ferry,NJ
Summary
Specialty Assistant Store Manager with expertise in boosting sales and developing high-performance teams at Home Depot. Proficient in inventory management and enhancing employee relations to achieve superior customer service. Known for strategic leadership and creating a collaborative atmosphere that improves team morale and engagement.
Overview
33
33
years of professional experience
Work History
Specialty Assistant Store Manager
Home Depot
Paramus, NJ
03.1999 - Current
- Managed over 200 associates
- Talent Acquisition
- Store Trainer
- Cultivated a high-performing culture
- Boost team morale
- Development
- Performance management
- VOA Caption
- Engagement
- Employee relations
- In-stock
- Store appearance
- Excellent customer service
- Conflict resolution
- Strategic leader with proven track record
- Great listener
- Driving sales
- Deliver Results
- Shrink prevention
- Servant Leaders
- Customer Oriented
- Team Oriented
- Servant Leader
- Teacher
- Trainer
- Excellent Work Ethics
- Coach
- Creativity
- Intentional
- Empathetic
- Empowered
- Mentored
- Facilitated professional development pathways
- Building strong relationship with clients
- Product/service knowledge
- Professional interaction with customers and retail buyers
- Book keeping
- Monitor profit and loss
- Professionally Enforce company policy/procedure to fit audience
Supervisor
Sears
Jersey City, NJ
04.1993 - 11.1998
- Supervised approximately 15 associates
- Inventory control
- Implement store standards
- Stock
- Drive metrics
- Train
- Coach
- Develop
- Drove moral
- Delivered results
- Executed strategic visual merchandising
- Increased brand awareness
- Conflict resolution
- Create incentive
- Encourage
- Lead and motivated teams
- Implemented rewards for high achievers
Education
High School Diploma -
Henry Snyder High School
NJ06.1993
Skills
- Business operations
- Planning and coordination
- Problem resolution
- Inventory management
- Relationship development
- Project organization
- Team management
- Training programs
- High-performance culture
- Empower teams
- Mentoring
- Motivating teams
- Collaborative environment
- Interpersonal conflict resolution
- Customer service
- Strategic thinking
- Empathy
- Employee relations
- Creating a safe culture
- Management skills
- Organized
- Success-driven
- Detail-oriented
- Performance management
- Effective communication
- Multi-task oriented
- Conflict resolution
- Inventory control
- Self-motivated
- Event coordination
- Energetic
- Creative
- Deliver results
- Strategic management
- Quality assurance
- Team building
- Operational improvement
Accomplishments
- Managed over 300 associates
- Managed over 100 million dollar business
- Associate and customer resolution expert
- Exceeded company goals
- Developed associates
- Empowered associates
- Created and organized community events
- Promote services and product
- Cross train
- Advance Development Training
- Trainer
- Coached
- Sales
- Customer relations
- Cashier
- Specialty sales
- Book keeping
- Loss prevention
- Schedules
- Recruitment
- Documentation ability
- Deliver Results
- Strategic Management
- Quality assurance standards
- Team building
- Operational improvement
References
References available upon request.
Timeline
Specialty Assistant Store Manager
Home Depot
03.1999 - Current
Supervisor
Sears
04.1993 - 11.1998
High School Diploma -
Henry Snyder High School