Joe Minter
Murfreesboro,TN
Summary
Dynamic Sales Manager recognized for exceeding sales plans and achieving over 90% LTR through strong team collaboration and effective training strategies. Proven history of enhancing operational effectiveness, driving program adoption, and maintaining high standards of customer service and conflict resolution.
Overview
1
1
Certification
29
29
years of professional experience
Work History
Specialty Assistant Store Manager
Lowe's Home Improvement
Smyrna, USA
09.2024 - Current
- Achieved 90%+ LTR and exceeded sales plan by building collaborative teams and ensuring regional plays were set before deadlines using hotsheets
- Facilitated training for all associates to drive adoption of new programs, enhancing team engagement and effectiveness
- Increased product group penetration by teaming with Pro to drive sales in all assigned areas
- Executed district last-minute merchandising and sales priorities effectively and rapidly
- Collaborated with other ASMs to address merchandising and personnel opportunities, ensuring store-wide solutions
- Held associates and supervisors accountable throughout eCar process, addressing underperformance and fostering a culture of accountability
- Resolved escalated Customer Care issues professionally, protecting the store's bottom line
- Recognized top performers publicly and celebrated team wins, promoting a culture of excellence and motivation
- Controlled inventory and balanced in-stock position by collaborating with sister stores on IRPs.
- Maintained a positive and inspirational attitude for associates, even under significant pressure from multiple priorities
Specialty Assistant Store Manager
Lowe's Home Improvement
Tullahoma, USA
09.2023 - 09.2024
- Achieved 90%+ LTR and exceeded sales plan by building collaborative teams and ensuring regional plays were set before deadlines using hotsheets
- Drove adoption of new programs by using facilitative training as a functional tool for all associates
- Enhanced team performance by holding associates and supervisors accountable during eCar process, leading to replacement of underperformers
- Increased product group penetration by teaming with Pro to drive sales in all assigned areas
- Partnered with other ASMs to identify and resolve merchandising and personnel opportunities, fostering store-wide solutions
- Met all reporting deadlines by assuring completion of LSR, IRP/Downstocking verification, MOD, out counts, and cycle counts
- Resolved escalated Customer Care issues professionally, protecting the store's bottom line
- Inspired team to achieve performance excellence by publicly rewarding top performers and celebrating wins such as maxing out success sharing bonus
- Controlled inventory and balanced in-stock position by collaborating with sister stores on IRPs
- Maintained a positive and inspirational attitude for associates, even under significant pressure from multiple priorities
Department Manager
Lowe's Inc
Smyrna, USA
08.2019 - 09.2023
- Managed plumbing and electrical departments and oversaw lumber during management gaps, ensuring operational continuity and resource allocation
- Managed plumbing and electrical departments, oversaw lumber during management gaps to ensure continuity
- Facilitated onboarding by pairing new associates with mentors and tracking progress, fostering a skilled and motivated team
- Facilitated onboarding by teaming new associates with mentors and monitoring their progress, building a skilled and enthusiastic team
- Supported store operations as key-carrier, resolving returns, managing service desk issues, performing unlocks on installed sales, and opening and closing the store
Owner
Green Dragon Pub and Brewery
Murfreesboro, USA
12.2013 - 07.2019
- Managed brewing operations, producing house beer on 7 barrel Frankenbrew system built in-house
- Supplied kegs of house-brewed beer to local accounts, enhancing community presence and distribution
- Managed daily operations of pub and brewery facility.
- Developed seasonal menus featuring local ingredients and craft beers.
- Oversaw staff training and development to enhance service quality.
Supervisor/Hourly Manager
The Home Depot
Nashville, USA
10.2006 - 12.2013
- Supervised key-carrying operations with expanded duties in front end cash management and customer conflict resolution at service and pro desks.
- Supervised kitchen, bath, and plumbing departments at high-volume big box store, coordinating stock ordering, merchandise packing, and enhancing customer service
- Conducted associate assessments, fostering staff development and improving performance outcomes
- Resolved customer service issues through targeted deliveries to selected accounts, directly contributing to customer satisfaction
Supervisor
The Home Depot
Roswell, USA
07.1997 - 10.2006
- Promoted from measuring tech to supervisor over floor and wall department within 1 year, demonstrating rapid advancement
- Managed stock ordering, merchandise packing, customer service, and associate assessments to enhance overall department performance
- Developed and implemented personality-based training programs for customer service associates to improve service quality in HD training department in Vinings, GA
Education
Psychology - Associate
Middle Georgia College
Cochran, GA06-1981
Skills
- Task assignment
- Employee training
- Inventory control
- Team management
- Training & development
- Product presentation
- Sales growth
- Sales goals
- Employee engagement
- Product training
- Visual merchandising
- Product management
- Leadership
- Retail sales
- Pipeline management
- Budgeting
- Retail management
- Organizational skills
- Writing
- Experience with customer site
- Team collaboration
- Sales team management
- Coordinating building projects
- Sales forecasts
- Solution selling approach
- Retail emergency response
- Store opening procedures
- Barcode scanning for logistics
- Social media marketing
- Store management
- Business coaching
- Prospecting
- Project management
- Sales leadership
- Brand representation
- Hiring
- Pipeline management
- Operational audits
- Candidate sourcing
- Project leadership
- Microsoft Word
- Employee scheduling software
- Stakeholder relationship building
- Budget management
- Performance improvement
- Payroll systems
- Staff supervision
- Microsoft Excel
- Computer operation
- Sales presentations
- Revenue growth
- Retail compliance procedures
- Productivity software
- Client management
- Sales negotiation
- Team training
- Customer complaint resolution
- Demand planning
- Recruiting
- Payroll
- QuickBooks
- Sales management
- Gross profit margin tracking
- Customer negotiations
- Safety regulations
- Strategic goal setting
- Risk analysis
- Team Structuring
- Regulatory compliance
- Project governance oversight
- Loss prevention
- Documentation
- Solution assessment
- Progress management
- Metrics Reporting
- Issue reporting
- In-store promotions
- Senior leadership
- Risk management
- Forecasting
- Computer skills
- Social media management
- Sales coaching
- Staff scheduling
- Risk assessment
- Customer communication
- Competitive analysis
- Customer information
- Customer service
- Interdepartmental collaboration
- Performance evaluation
- Logistics
- Retail store experience
- Inventory tracking
- Account development
- Relationship management
- High-end sales
- Risk identification
- Decision making
- Sales
- Client retention
- Analysis skills
- Management
- Just-in-Time
- POS
- RFID systems for logistics
- Sales monitoring
- Digital Marketing
- Mentoring
- Professional development support
- Staff training
- Risk management
- Sales training
- Employee relationship building
- Project planning
- Staff management
- Deal closing
- Client relations
- Cloud solutions
- Staff performance monitoring
- Program management
- Staff development
- Loss prevention strategies
- Data protection
- Sales team management
- Business operations
- Oracle Sales strategy
- Managing retail teams
- Mobile devices
Certification
- Forklift Certified, 07/97 to 12/22
- Forklift Certification
- TABC Certification
- Driver's License
- CPR Certification
- TABC Certified
Languages
English, Expert
Willing To Relocate
- Murfreesboro, TN
- Smyrna, TN
- Nashville, TN
Timeline
Specialty Assistant Store Manager
Lowe's Home Improvement
09.2024 - Current
Specialty Assistant Store Manager
Lowe's Home Improvement
09.2023 - 09.2024
Department Manager
Lowe's Inc
08.2019 - 09.2023
Owner
Green Dragon Pub and Brewery
12.2013 - 07.2019
Supervisor/Hourly Manager
The Home Depot
10.2006 - 12.2013
Supervisor
The Home Depot
07.1997 - 10.2006
Psychology - Associate
Middle Georgia College