Kailey Bradshaw
St. George,UT
Summary
Adaptive retail professional with a strong background in supervision, hiring, and associate development. Known for building high-performing teams, improving daily operations, and delivering excellent customer experiences. Focused on coaching staff, strengthening relationships, and driving consistent store results.
Overview
5
5
years of professional experience
Work History
Specialty Assistant Store Manager
The Home Depot
06.2025 - Current
- Supported daily store operations, ensuring merchandising standards and customer service expectations were met.
- Resolved customer issues promptly, escalating complex concerns to appropriate leadership.
- Coordinated associates across departments to complete freight, recovery, and front-end priorities.
- Assisted with inventory accuracy through cycle counts, stock replenishment, and shelf organization.
- Partnered with department leaders to improve execution, communication, and daily workflow consistency.
- Developed a high-performing team through effective recruitment, training, and mentoring initiatives.
- Established a culture of continuous improvement within the team by providing constructive feedback during performance evaluations.
- Ensured compliance with company policies, procedures, and safety regulations by regularly reviewing practices within the store environment.
- Provided exceptional customer service while managing difficult situations professionally to maintain overall satisfaction levels among clientele.
- Led consultative sales across the PRO and contractor business, while driving customer- focused solutions and building strong relationships with professional customers. I partnered closely with vendors, suppliers, delivery agents, installers, and specialty associates to ensure seamless execution from initial consultation through project completion.
- Coached specialists in identifying customer needs, developing solutions, coordinating resources, and delivering an exceptional end-to-end customer experience.
Associate Support Department Supervisor
Home Depot
09.2021 - 06.2025
- Supervised support department associates, ensuring accurate customer service and daily operational coverage.
- Coordinated scheduling, task delegation, and floor coverage to maintain consistent department performance.
- Trained associates on store procedures, safety standards, and customer resolution practices.
- Communicated daily priorities with leadership and associates to align operations and staffing needs.
- Oversaw office inventory activities by ordering requisitions and stocking and shipment receiving.
- Reduced employee turnover rates by implementing career development opportunities and mentorship programs within the department.
- Worked on recruiting efforts, contributing to a diverse workforce that met departmental needs in terms of skills and expertise.
- Developed strong relationships with cross-functional teams, fostering collaboration and communication across departments.
- Managed staff scheduling to optimize coverage during peak hours while adhering to budget limitations.
- Coordinated product training sessions for associates to enhance their understanding of key features and benefits for customers during sales interactions.
- Implemented new training programs for associates, resulting in increased knowledge and skill levels.
- Resolved issues through active listening and open-ended questioning, escalating major problems to a manager.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Organized spaces, materials and catering support for internal and client-focused meetings.
- Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
- Interceded between employees during arguments and diffused tense situations.
Education
Associate of Science - Accounting and Finance
Dixie State University
St. George, UT05.2018
Skills
- Store operations
- Retail operations
- POS systems operations
- Marketing strategies
- Promotions planning
- Customer service
- Problem-solving
- Issue resolution
- Task delegation
- Communication skills
- Relationship management
- Workforce management
- Business development
- Hiring and training
- New hire training
- Employee engagement
- Employee coaching
- Work planning
- Goals and performance
- Store opening and closing
- Time management
- Work Planning and Prioritization
- Tech-savviness
- Microsoft Office Suite
- Computer skills
- Organizational skills
- Attention to detail
- Team building and leadership
- Team collaboration
- Relationship building and management
- Relationship building
- Sales techniques
- Effective communication
- Commercial growth
- Decision-making
- Networking skills
- Multitasking Abilities
- Communication skills
- Positive attitude
- Leadership skills
- Display setup
- Communication skills
- Multitasking
Timeline
Specialty Assistant Store Manager
The Home Depot
06.2025 - Current
Associate Support Department Supervisor
Home Depot
09.2021 - 06.2025
Associate of Science - Accounting and Finance
Dixie State University