Reshondia Allen
Greenville,MS
Summary
Dynamic leader with a proven track record at Lowe's, excelling in team management and professional with significant experience in retail management, skilled in driving store performance and enhancing customer satisfaction. Strong focus on team collaboration and achieving results, adaptable to changing needs. Expertise in inventory control, staff training, and customer service. Known for reliability and effective communication, capable of leading teams to meet and exceed targets.
Overview
13
13
years of professional experience
Work History
Specialty Assistant Store Manager
Lowe's
02.2012 - Current
- Provided exceptional customer service while managing difficult situations professionally to maintain overall satisfaction levels among clientele.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Developed a high-performing team through effective recruitment, training, and mentoring initiatives.
- Collaborated with other department managers to maximize cross-functional teamwork and achieve shared goals.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Education
Mississippi Delta Community College
Moorhead, MSCollege Prep -
Greenville-Weston High School
Greenville, MS05.2004
Skills
- Store operations
- Team Management
- Tech-savviness
- Goals and performance
- Store Organization
- Sales Strategies
- Retail
- Sales Growth
- Marketing and Promotions
- Performance Evaluations
- and Engagement
Accomplishments
Awarded the prestigious Lowe’s Ring Award by the EVP for exceptional dedication, high achievement, and remarkable contributions to Lowe’s success.
Timeline
Specialty Assistant Store Manager
Lowe's
02.2012 - Current
Mississippi Delta Community College
College Prep -
Greenville-Weston High School
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