Charles Cherella
Milwaukee,WI
Summary
Dedicated and skilled in customer service, time management, and problem-solving. Committed to enhancing guest experiences through attention to detail and effective communication.
Overview
7
7
years of professional experience
Work History
Waiter
Water Street Brewery
Grafton, WI
10.2024 - Current
- Provided exceptional customer service by promptly addressing guest inquiries and requests.
- Demonstrated knowledge of menu items, enhancing guest dining experiences through recommendations.
- Efficiently processed orders using point-of-sale systems to ensure accuracy and timely service.
- Collaborated with kitchen staff to maintain workflow and ensure timely delivery of meals to tables.
Waiter
The Stillery
Grafton, WI
08.2024 - 10.2024
- Maintained cleanliness and organization of dining area, adhering to health and safety standards.
- Assisted in training new staff on operational procedures and customer service techniques.
- Handled cash transactions accurately, ensuring balanced registers at the end of shifts.
- Resolved customer complaints professionally, enhancing overall satisfaction and loyalty.
Bartender/Cook/Waiter
Schooner Pub
Port Washington, WI
05.2023 - 04.2024
- Crafted and served a diverse range of cocktails, ensuring quality and consistency.
- Managed bar inventory effectively to minimize waste and optimize supply chain efficiency.
- Maintained cleanliness and organization of bar area, enhancing customer experience.
- Assisted in training new bartenders on mixology techniques and service standards.
Manufacturing Production Associate
KMC Stampings
Milwaukee, WI
03.2023 - 05.2023
- Operated machinery to assemble components efficiently and accurately.
- Conducted quality inspections to ensure compliance with production standards.
- Collaborated with team members to streamline production workflows and reduce downtime.
- Maintained clean and organized work areas to promote safety and efficiency.
Food Service Worker
Taco Moto
Milwaukee, WI
07.2022 - 03.2023
- Prepared food items according to standardized recipes, ensuring consistency and quality in presentation.
- Operated kitchen equipment safely while adhering to health and safety regulations.
- Trained new staff on food preparation techniques and customer service protocols.
- Managed inventory levels, minimizing waste through efficient stock rotation practices.
Retail Sales Associate
Trader Joe's
Brookfield, WI
01.2019 - 05.2022
- Enhanced customer satisfaction through personalized service and product recommendations.
- Managed inventory levels, ensuring stock availability and organization on sales floor.
- Trained new associates in store policies, procedures, and customer service excellence.
- Collaborated with team to implement promotional displays, driving increased foot traffic.
Education
High School Diploma -
Grafton High School
Grafton, WIEntry Level Gas Furnace Maintenance -
Auer Steel Training Center
Milwaukee, WISkills
- Strong multitasking
- Time management
- Customer service
- Attention to detail
Timeline
Waiter
Water Street Brewery
10.2024 - Current
Waiter
The Stillery
08.2024 - 10.2024
Bartender/Cook/Waiter
Schooner Pub
05.2023 - 04.2024
Manufacturing Production Associate
KMC Stampings
03.2023 - 05.2023
Food Service Worker
Taco Moto
07.2022 - 03.2023
Retail Sales Associate
Trader Joe's
01.2019 - 05.2022
High School Diploma -
Grafton High School
Entry Level Gas Furnace Maintenance -
Auer Steel Training Center