Charles Christopher
Cedar City,UT
Summary
Organized Team Leader builds positive rapport, inspire trust and guide teams toward achievement of organizational goals. Strong facilitator adept at working cross-departmentally with co-management and top-level leadership. Excellent trainer and mentor.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Team Leader
Jack in the Box
02.2025 - Current
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Assisted in recruitment to build team of top performers.
- Developed effective improvement plans in alignment with goals and specifications.
- Conducted regular reviews of operations and identified areas for improvement.
Team Leader
McDonald's
06.2024 - 06.2025
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Devised and implemented processes and procedures to streamline operations.
- Collected, arranged, and input information into database system.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Generated reports detailing findings and recommendations.
Crew Member & Maintenance
McDonald's
02.2023 - 08.2023
- Became familiar with products to answer questions and make suggestions.
- Prepared products following restaurant, health, and safety standards and procedures.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Stocked shelves to organize aisles in assigned department.
- Performed routine cleaning and preventative maintenance on kitchen equipment, dining areas, and restrooms to ensure a safe, sanitary, and fully operational environment.
- Conducted early morning setups and repairs, including troubleshooting minor mechanical issues and supporting overall store readiness before opening hours.
Crew Member
McDonald's
09.2020 - 02.2023
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Trained new team members on procedures, customer service, and sales techniques.
- Worked well with teammates and accepted coaching from management team.
- Worked front counter, drive-thru and other areas.
Education
High School Diploma -
Pine Tree ISD
Longview, TX01-2020
Skills
- Complaint resolution
- Coaching
- Mentoring
- Overseeing daily activities
- Safety processes and procedures
Accomplishments
- Led a team of ten employees during peak hours, improving overall shift efficiency and team performance.
- Trained and mentored new hires, accelerating onboarding and boosting overall team productivity.
- Entrusted to manage daily operations in the absence of higher management, ensuring seamless service and workflow.
- Implemented effective task delegation strategies that increased team coordination and reduced errors during busy periods.
- Resolved customer and staff conflicts professionally, maintaining a positive work environment and high customer satisfaction.
Certification
Certified ServSafe Manager, National Restaurant Association – 2025
Timeline
Team Leader
Jack in the Box
02.2025 - Current
Team Leader
McDonald's
06.2024 - 06.2025
Crew Member & Maintenance
McDonald's
02.2023 - 08.2023
Crew Member
McDonald's
09.2020 - 02.2023
High School Diploma -
Pine Tree ISD
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