Charles Christopher Almanza
Kennewick,WA
Summary
Dynamic professional with a proven track record in operational leadership and strategic thinking at King Beverage Inc. Expertise in enhancing logistics and compliance while building strong client relationships. Recognized for implementing effective training programs and optimizing resource management to drive efficiency in high-volume environments.
Overview
12
12
years of professional experience
Work History
Client Relationship Specialist
Broadmoor RV
Pasco, USA
12.2018 - 05.2023
- Applied exceptional interpersonal skills to assist a diverse clientele in selecting recreational vehicles aligned with their aspirations.
- Demonstrated commitment to client satisfaction by providing tailored solutions and addressing inquiries.
- Cultivated lasting customer relationships in commission sales role, identifying and addressing customer needs to enhance satisfaction.
- Maintained a coachable mindset, incorporating feedback to refine sales techniques and improve customer interactions.
Operations Manager
King Beverage Inc.
Union Gap, USA
03.2011 - 12.2018
- Led the daily operations of a large-scale beverage distribution center, maximizing efficient warehouse operations and delivery logistics.
- Supervised and mentored up to 50 staff members, implementing training programs for software and hardware to enhance team capabilities.
- Directed maintenance and operations of three buildings across 300,000 sq. ft. and a fleet of over 80 vehicles, coordinating shutdowns and upgrades to ensure operational continuity.
- Managed project execution and work control, ensuring compliance with health, safety, and environmental policies and procedures.
Education
Master Certification -
Anheuser Busch University
01.2022
Master Certification -
Jayco Mfg.
01.2022
Product Certification -
Northwood Mfg.
La Grande, OR01.2020
Product Certification -
Outdoors RV Mfg.
La Grande, OR01.2019
Customer Service Management Training -
Randy Sobel & Associates
01.2018
Sales Training -
Grant Cardone Sales Training
Tacoma, WA01.2004
High School Graduate -
Kennewick High School
Kennewick, WA01.1990
Skills
- Facilities management expertise
- Operational leadership
- Safety and compliance
- Logistics and operations
- Analytical thinking
- Problem solving
- Strategic thinking
- Adaptability
- Budget planning and resource management
- Supply chain coordination
- Customer relationship management
- Sales and account management
- Call management
- Manpower scheduling
- Route sales and delivery management
- Team leadership
- Inventory control
- Client relations
- Recruitment strategies
- Negotiation and closing skills
- Financial consulting and credit analysis
- Record keeping
- Microsoft Office suite proficiency (Word, Excel, Outlook)
- CRM software expertise
- Keyboarding skills
- Security monitoring
Accomplishments
- Cultivated customer connections - Leveraged strong interpersonal skills to establish rapport with diverse customers - Adapted active listening to tailor solutions for individual customers
- Motivated and led a diverse team – Cultivated the personnel disciplinary needs of my team – Implemented the personalized coaching and training strategies that improved team morale and productivity – Executed my teams periodical performance evaluations
Leadership Principles
- Lead by example
- Empowerment and accountability
- Strategic vision
- Continuous improvement
Timeline
Client Relationship Specialist
Broadmoor RV
12.2018 - 05.2023
Operations Manager
King Beverage Inc.
03.2011 - 12.2018
Master Certification -
Anheuser Busch University
Master Certification -
Jayco Mfg.
Product Certification -
Northwood Mfg.
Product Certification -
Outdoors RV Mfg.
Customer Service Management Training -
Randy Sobel & Associates
Sales Training -
Grant Cardone Sales Training
High School Graduate -
Kennewick High School