Doug Morgan
Cincinnati,OH
Summary
Results-oriented Enterprise Account Manager with 20+ years of experience in driving revenue growth and customer retention across multi-division organizations. Currently managing a major enterprise partnership at Kroger, generating substantial new revenue and supporting significant monthly recurring business. Skilled in consultative selling, CRM-driven pipeline management, and aligning customer objectives with strategic solutions.
Overview
21
21
years of professional experience
Work History
Client Relationship Specialist
Gatekeeper Systems
Cincinnati, OH
06.2025 - Current
- Served as primary enterprise liaison at Kroger headquarters, managing largest national retail account across 1,900 stores and 22 divisions.
- Generated over $2.3 million in new revenue year-to-date in 2026 by leading rollout of 29 and 26 stores with 84 total systems installed.
- Supported approximately $1 million monthly in recurring wheel revenue while consistently exceeding reorder goals in 2026.
- Developed account penetration strategies across divisions to identify expansion opportunities and increase profitable sales.
- Conducted regular division travel and on-site store visits to strengthen executive relationships and discover new revenue streams.
- Led monthly business review meetings with district asset protection and maintenance managers to analyze system performance and implement corrective actions.
- Presented enterprise performance data and growth initiatives to leadership, including at Harris Teeter conference.
- Utilized CRM tools and reporting systems for forecasting, tracking opportunities, and aligning pipeline development with revenue targets.
Account Executive
Divisions Maintenance Group
Cincinnati, OH
12.2024 - 06.2025
- Prospected and engaged high-potential accounts through targeted outreach, contributing to KPI-driven sales growth.
- Ranked Top 5 out of 50 new hires company-wide for client management performance.
- Achieved 40% average margin per project while enhancing operational efficiency and customer satisfaction.
- Managed 5 commercial accounts, resolving 50-60 active maintenance tickets to ensure timely service delivery.
Regional Sales Account Manager
US Fabrics
Cincinnati, OH
07.2024 - 11.2024
- Managed 35 accounts across 5 states, enhancing client retention and securing orders totaling $300K.
- Developed territory plans to maximize share-of-wallet within existing accounts.
- Leveraged CRM tools to track pipeline activity, enhancing forecasting accuracy.
Store Manager
altafiber
Cincinnati, OH
08.2012 - 11.2023
- Surpassed operating plan by 110%, earning #1 store ranking among 8 locations in 2022.
- Earned President's Club and Circle of Excellence recognition in 5 of the last 8 years for leading a top-performing retail store in sales and customer service.
- Increased sales 10% year-over-year (2021-2023) through strategic prospecting and community engagement (600+ new sales in 2023).
- Led team of 8 sales consultants, driving annual sales of $800K+ through effective training and motivation.
- Conducted performance reviews and pipeline planning, aligning team goals with revenue targets to enhance overall store performance.
Sales Manager
Cincinnati Bell
Cincinnati, OH
04.2005 - 08.2012
- Achieved Top 5 Sales Manager status for 5 consecutive years.
- Boosted team sales performance by 10% by implementing structured sales processes and providing objection handling training.
- Served as primary Sales Manager for 8 retail locations, collaborating with Store Managers to implement process improvements and client growth initiatives.
Education
Bachelor of Science - Applied Business
University of Cincinnati
Cincinnati, OHAssociate of Applied Business -
University of Cincinnati
Cincinnati, OHSkills
- Client relationship management
- CRM software proficiency
- Needs assessment
- Customer satisfaction focus
- Retention strategies
- Experience enhancement
- Process improvement
- Results-driven approach
- Strategic business partnerships
- Decision expertise
- Time management proficiency
- Problem solving
Timeline
Client Relationship Specialist
Gatekeeper Systems
06.2025 - Current
Account Executive
Divisions Maintenance Group
12.2024 - 06.2025
Regional Sales Account Manager
US Fabrics
07.2024 - 11.2024
Store Manager
altafiber
08.2012 - 11.2023
Sales Manager
Cincinnati Bell
04.2005 - 08.2012
Bachelor of Science - Applied Business
University of Cincinnati
Associate of Applied Business -
University of Cincinnati