Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Charles Cole

Ankeny

Summary

Thorough Service Technician with commitment to superior service. Driven to consistently contribute value through impeccable work ethic and continuing aim to achieve new service skills. Experience managing high-volume of service calls while maintaining quality and efficiency.

Overview

9
9
years of professional experience

Work History

Service Tech 3

Johnson Controls
04.2023 - Current
  • Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
  • Installed new equipment and explained operation and routine maintenance protocols to customers.
  • Responded to customer inquiries quickly and professionally to increase satisfaction.
  • Inspected equipment to diagnose operational issues.
  • Maintained accurate records of service calls and customer interactions for training and accountability purposes.
  • Replaced faulty components on computer systems and performed preventive maintenance to secure smooth operations.

ADT Service Technician

ADT Security
11.2017 - 03.2023
  • Diagnosed and troubleshot problems, repairing and restoring Security Systems to peak performance.
  • Installed new equipment and explained operation and routine maintenance protocols to customers.
  • Performed maintenance duties.
  • Inspected equipment to diagnose operational issues.
  • Adhered to safety protocols and policies to reduce workplace hazards.
  • Explained diagnostic findings to customers and outlined repair or service options.
  • Trained new technicians in the field.

Handyman

C4 Handyman Services
04.2015 - 10.2017
  • Performed minor wall repair, installed drywall and applied wallpaper.
  • Performed basic electrical work and plumbing repairs such as installing new toilets, removing electrical wires, unclogging drains and maintaining gutters.
  • Removed and repaired carpet and wood flooring.
  • Prepared for new painting by removing previous materials with seam-cleaning, sandblasting, scraping and sanding.
  • When boss was gone, acted as such.

Education

High School Diploma -

Green County High School
Jefferson, IA
2008

Skills

  • Power Tool Proficiency
  • Mechanical Abilities
  • Regulatory Compliance
  • Attention to Detail
  • Ability to manage self and others while on jobs
  • Strong Written and Verbal skills
  • Computer literate, power point, word, and excel experience as well as mac programs
  • Ability to think and act strategically
  • Ability to train new hires in best practices as well as legacy and new systems
  • Positive force in the office and the ability to motivate others and drive them to be their best

Additional Information

I have installed CCTV, card access, and several different types and brands of security panels. I have also trouble shot all of these types of systems. I have knowledge of multi meters and would say I am beginner to intermediate in their use. I am proficient in reading mauals and technical pamphlets. I am not afraid to dig into systems that are new to me. One thing I want to say is that I have a desire and the ability to learn new skills and become an all around knowledgeable and proficient installer for your company. My base knowledge I beleive will allow me to be productive quickly. I am always looking for what task needs done next and am ready to work for you. I am not certified in the preferred licenses you mention but I have a strong desire to be.

Timeline

Service Tech 3

Johnson Controls
04.2023 - Current

ADT Service Technician

ADT Security
11.2017 - 03.2023

Handyman

C4 Handyman Services
04.2015 - 10.2017

High School Diploma -

Green County High School
Charles Cole