Charles Cole
Englewood,CO
Summary
Hello! My names is Charles and I consider myself a sales professional with proven track record in retail environments, focusing on customer interaction and sales growth. Known for reliability and adaptability in meeting dynamic customer needs and market conditions. Possesses strong communication and collaboration skills, contributing to team success and consistent achievement of sales goals.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Graphics Designer/Marketing Assistant
The UPS Store Inc.
01.2018 - 03.2019
- Produced high-quality print materials, including flyers, brochures, and posters, for various campaigns.
- Integrated client feedback into design revisions to ensure satisfaction and alignment with brand goals.
- Assisted with audience engagement with compelling and targeted marketing campaigns.
Operations Manager
City Smokes LLC
04.2019 - 04.2022
- Implemented process improvements that optimized workflow and minimized waste.
- Conducted risk assessments to identify potential operational issues and develop mitigation strategies.
- Monitored performance metrics to evaluate operational success and identify areas for improvement.
Sales Associate
MyRoof Solar
04.2022 - 09.2023
- Generated high-quality leads by attending industry events, networking functions, and building a robust referral network.
- Optimized sales pipeline management using CRM software to track progress from lead acquisition to deal closure effectively.
- Established long-term client relationships based on trust, reliability, and exceptional service delivery standards.
- Drove successful contract negotiations with potential customers, ensuring mutually beneficial terms were agreed upon.
Sales Manager
MyRoof Solar
09.2023 - 03.2024
- Developed and executed targeted sales strategies, enhancing market penetration and brand visibility.
- Monitored sales performance metrics, identifying trends and implementing corrective actions as needed.
- Collaborated with marketing teams to align promotional efforts with sales objectives.
- Coached team members on effective sales techniques, fostering a high-performance culture.
Key Holder
Gunther Toody's LLC
03.2024 - 03.2025
- Trained new staff on customer service protocols and store operations, enhancing team performance and efficiency.
- Implemented inventory control procedures, ensuring accurate stock levels and minimizing discrepancies.
- Executed visual merchandising standards to create an inviting shopping environment, attracting customer interest.
- Supervised front of house duties, maintaining high standards of customer service and food presentation.
Sales Associate
Healthinsurance.com
03.2025 - Current
- Answered inbound telephone calls from interested customers to persuasively discuss offerings.
- Troubleshot problems for callers and helped independently resolve common issues.
- Maintained high call volume for increased sales opportunities with efficient time management skills.
- Upsold products and services strategically, increasing average transaction value and revenue generation.
Education
High School Diploma -
James Madison University
Harrisonburg, VASkills
- POS system operation
- Sales development
- Strategic Ideation
- Team leadership
- Operational efficiency
- Process Innovation
- Root cause analysis
Certification
- Colorado State Health Insurance Licensing Exam
- AHIP Certification
Timeline
Sales Associate
Healthinsurance.com
03.2025 - Current
Key Holder
Gunther Toody's LLC
03.2024 - 03.2025
Sales Manager
MyRoof Solar
09.2023 - 03.2024
Sales Associate
MyRoof Solar
04.2022 - 09.2023
Operations Manager
City Smokes LLC
04.2019 - 04.2022
Graphics Designer/Marketing Assistant
The UPS Store Inc.
01.2018 - 03.2019
High School Diploma -
James Madison University