Charles Condon
Chicago,IL
Summary
Dynamic employee with proven expertise in team management and customer service excellence, honed at Peoples Gas. Specializes in technical proficiency in Maximo and Open CIS to drive operational improvements. Recognized for outstanding problem-solving abilities and strong communication skills, significantly enhancing team performance and customer satisfaction.
Forward-thinking team and skilled at operating departments efficiently to meet goals. Proactive and hardworking individual focused on continuous operational improvement.
Overview
5
5
years of professional experience
Work History
Operations Specialist
Peoples Gas
01.2023 - Current
- Oversaw day-to-day operations, delegating tasks appropriately to ensure smooth workflow and timely completion.
- Boosted customer satisfaction, addressing concerns in a timely and professional manner.
- Analyzed data to identify trends and make informed decisions, driving continuous improvement in operations.
- Collected, arranged, and input information into database system.
- Provided training for new hires, fostering a supportive learning environment conducive to success in their roles.
Pro Shop Attendant
Crystal Tree Country Club
06.2021 - 11.2022
- Assisted with event coordination, including tournament setup and logistics for smooth operations.
- Trained new employees comprehensively on all aspects of Pro Shop operations, promoting high-quality service standards.
- Demonstrated outstanding communication skills while resolving customer complaints or concerns professionally.
- Collaborated with fellow staff members to foster a positive work atmosphere and improve overall team performance.
Materials Specialist
Miller Pipeline
05.2020 - 08.2020
Education
High School Diploma -
Brother Rice Catholic High School
Chicago, IL05-2020
Skills
- Customer Service Excellence
- Problem-Solving and Decision-Making
- Strong Communication Skills
- Technical Proficiency in Maximo and Open Cis
- Training and Development
Accomplishments
*Demolition
*Reconnects
*Distribution Scheduler
Timeline
Operations Specialist
Peoples Gas
01.2023 - Current
Pro Shop Attendant
Crystal Tree Country Club
06.2021 - 11.2022
Materials Specialist
Miller Pipeline
05.2020 - 08.2020
High School Diploma -
Brother Rice Catholic High School
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