Charles Cooke
College Station,Tx
Summary
Seeking a full-time position within sales, customer service, investment and financial advising. A position that will use the skills have maintained, a position with growth.
Overview
18
18
years of professional experience
Work History
Customer Service Account Manager
Comcast Business- Central US Division
07.2023 - Current
- Retained business customers by mining and growing accounts through solution-based selling and account management via the telephone and email
- Made outbound calls to accounts to achieve sales quota's
- Prepared sales documentation, activity reports, and forecasts, as required
- Created proposals for customers related to the proposed solution and new sales opportunities
- Drove both sales growth and account retention by introducing various products and services available through Comcast Business
- Documented effective and accurate conversations and contact information into client management systems
- Worked with customers to minimize down-grading or leaving Comcast
- Worked in a closely monitored environment, including continual monitoring of customer calls and productivity levels on a weekly basis
- Met all sales goals in a monthly fiscal environment
- Consistently on HL.
Sales Representative Manager
Wayfair
05.2018 - 03.2023
- Actively listen to customers and used experience, creativity and passion to deliver and discover more products and inspire their confidence to buy
- Built trust and report with customers
- Regularly exceed targets related to call volume five to seven call per hour sales conversion close rate of 42% and 93% customer satisfaction by building relationships with clients
- Simultaneously navigate multiple software applications and technologies
- Efficiently manage my time and always putting the customer experience first
- Collaborating and focusing on achieving both team and individual goals.
Internet Sales Specialist
CS FORD LINCOLN LLC
04.2016 - 11.2018
- Perform duties too varied and diverse to be classified in any specific office clerical occupation, requiring limited knowledge.
- Developed a comprehensive understanding of the product portfolio to better serve customers'' needs while upselling complementary items when appropriate.
- Increased customer satisfaction with timely response to inquiries and providing accurate product information.
Debt Collector
URS MANAGEMENT LLC ET AL
12.2006 - 04.2016
- Manage various company contracts and firm assignments to collect past amounts, contacted and worked with varied customer basis to ensure payments were made and a payment plan was in place
- Assisted in staff training and development as well as new staff training plans
- Arrange for debt repayment or establish repayment schedules, based on customers' financial situations
- Locate and notify customers of delinquent accounts by mail, telephone, or personal visits to solicit payment
- Advise customers of necessary actions and strategies for debt repayment
- Persuade customers to pay amounts due on credit accounts, damage claims, or non payable checks, or to return merchandise
- Confer with customers by telephone or in person to determine reasons for overdue payments and to review the terms of sales, service, or credit contracts.
Education
Some College (No Degree) -
John Jay College of Criminal Justice
New York, NYSome College (No Degree) -
Sam Houston State University
Huntsville, TXHigh School Diploma -
Bishop Ford Central Catholic High School
Brooklyn06.1988
Skills
- Coaching (4 years)
- Customer Service (10 years)
- Account Management (10 years)
- Data Entry (10 years)
- Employee Relations (7 years)
- Administrative Experience
- Training & Development
- Team management
- Client Relationship Building
- Contract Negotiation
- Teamwork and Collaboration
- Problem-Solving
- Time Management
- Attention to Detail
- Active Listening
Additional Information
Over 8 years of sales, financial management and staff training experience. 12 years of office and administrative experience; ability to utilize and work with any office equipment. Light computer installation and technician skills.
Driverlicense
Class C - Standard Driver's License
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Customer Service Account Manager
Comcast Business- Central US Division
07.2023 - Current
Sales Representative Manager
Wayfair
05.2018 - 03.2023
Internet Sales Specialist
CS FORD LINCOLN LLC
04.2016 - 11.2018
Debt Collector
URS MANAGEMENT LLC ET AL
12.2006 - 04.2016
Some College (No Degree) -
John Jay College of Criminal Justice
Some College (No Degree) -
Sam Houston State University
High School Diploma -
Bishop Ford Central Catholic High School
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