Carrie Kulibert
Experienced Servant Leader
Neenah,WI
Summary
Results-driven professional specializing in customer satisfaction and team leadership. Expertise in enhancing service delivery through effective communication and collaboration. Demonstrated success in driving team performance and improving client relationships.
Overview
19
19
years of professional experience
Work History
Customer Service Account Manager
ProAmpac
Wrightstown, Wisconsin
11.2025 - Current
- Managed customer inquiries, resolving issues efficiently to enhance customer satisfaction.
- Coordinated with departments to ensure timely fulfillment of customer orders, improving overall service delivery.
- Processed customer orders and ensured accurate fulfillment.
- Managed inventory levels for all products related to customer service accounts.
Universal Banker
Nicolet National Bank
Menasha, WI
12.2024 - 11.2025
- Educated clients on banking products and services to meet their needs.
- Managed modifications, openings, and closures of customer accounts to streamline processes.
- Facilitated account inquiries and transactions, enhancing customer satisfaction.
- Verified compliance with regulatory requirements throughout account opening and management.
Associate Trip Permits Manager
JJ Keller & Associates
Neenah, WI
07.2015 - 07.2024
- Recognized by executive leadership team as key contributor in 2022 and 2023, ranking in top 2% of performers company-wide.
- Established L1 support team to effectively service internal and external customers.
- Completed yearlong front-line leadership workshop focused on coaching and self-evaluation for professional development.
- Created and maintained comprehensive departmental procedural documentation to ensure consistency.
- Implemented systems for accurate tracking of operational performance metrics.
- Evaluated team members' skillsets to assign tasks for maximum efficiency.
- Facilitated team meetings and one-on-one coaching sessions to drive performance improvements.
- Boosted team morale and retention through recognition programs and targeted development opportunities.
Account Manager
SFI Non-Profit
St. Paul, MN
04.2014 - 07.2015
- Managed client relationships to drive client satisfaction and engagement with services.
- Conducted regular follow-ups with clients to resolve inquiries and strengthen client support.
- Solicited feedback from customers on their experience with products or services.
- Collaborated with team members to enhance account management processes and increase service delivery.
- Maintained detailed records of client interactions and program feedback for future reference.
Senior Team Leader/Workflow Coordinator
Strategic Fundraising Inc.
St. Paul, MN
01.2007 - 04.2014
- Implemented process improvements to streamline operations and eliminate redundancies.
- Championed adoption of new technologies, boosting team productivity.
- Coordinated cross-departmental communication to enhance project visibility.
- Developed and monitored key performance indicators (KPIs) to evaluate team effectiveness.
- Managed scheduling and resource allocation to meet project deadlines.
- Led call calibration sessions with third-party quality vendors.
- Fostered a culture of continuous improvement, promoting innovation.
- Coached and mentored junior team members on roles and responsibilities.
Education
Bachelor of Arts - English
University of Wisconsin, Oshkosh
Oshkosh, Wisconsin, WI12-2007
Skills
- Customer satisfaction and escalation management
- Call center operations
- Order processing and CRM software
- Salesforce, Genesys Cloud, PeopleSoft proficient
- Performance evaluation and reporting
- Microsoft Office expertise
- Team leadership and coaching
- Tactful communication
References
References available upon request.
Timeline
Customer Service Account Manager
ProAmpac
11.2025 - Current
Universal Banker
Nicolet National Bank
12.2024 - 11.2025
Associate Trip Permits Manager
JJ Keller & Associates
07.2015 - 07.2024
Account Manager
SFI Non-Profit
04.2014 - 07.2015
Senior Team Leader/Workflow Coordinator
Strategic Fundraising Inc.
01.2007 - 04.2014
Bachelor of Arts - English
University of Wisconsin, Oshkosh