Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Stephen Correa

Miramar

Summary

Dynamic professional with a proven track record in customer service and account management, recognized for expertise in cultivating strong client relationships and effectively resolving complex issues. Strong focus on team collaboration and results-oriented strategies drives exceptional customer satisfaction, while adaptability to changing needs ensures continued success. Proficient in communication, problem-solving, and strategic planning, consistently delivering reliable and impactful outcomes. Committed to fostering a positive client experience and enhancing organizational performance.

Overview

20
20
years of professional experience

Work History

Customer Service Account Manager

TUUCI, The Ultimate Umbrella
08.2022 - Current
  • Assisted in the development of marketing campaigns targeting specific demographics within the customer base that resulted in increased leads generated from those demographics.
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
  • Streamlined account management processes for improved efficiency and productivity.
  • Reduced response time for customer inquiries by implementing an updated tracking system, leading to faster and more accurate responses.
  • Coordinated with cross-functional teams for smooth implementation of new projects or initiatives for clients.
  • Served as a liaison between customers and other departments, ensuring seamless communication and timely resolution of issues.
  • Achieved high client retention rates by maintaining regular contact with each account holder and proactively addressing any potential issues or concerns before they escalate into major problems.
  • Mentored junior team members in effective account management techniques for their professional development.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

Customer relations Specialist/ Sales Associate

Horner Xpress Worldwide
01.2017 - 07.2022
  • Traveled within sales territory to meet prospects and customer
  • Improved customer satisfaction by addressing concerns promptly and providing effective solutions.
  • Manager: Julien Vizcaino; 954-864-6032
  • Managed a portfolio of high profile accounts, ensuring timely delivery of products and services while maintaining excellent rapport.
  • Provided strategic guidance to clients on product utilization, resulting in increased efficiency and productivity.
  • Coordinated with cross-functional teams to ensure seamless execution of projects from inception through completion.
  • Served as a primary point of contact for all client inquiries, ensuring prompt resolution and maintaining a high level of customer satisfaction.
  • Regularly exceeded sales targets by proactively identifying new prospects within the assigned area.
  • Managed preparation of annual budgets and set regional growth capital requirements, providing oversight and support to regional partners.
  • Increased client retention by fostering strong relationships and providing exceptional account management services.

Customer Service/Sales Supervisor

Chewy
05.2015 - 01.2017
  • Consistent pursuit of continuous improvement in all areas of the business (with special focus on Operations, Supply Chain, and Merchandising Finance areas)
  • Partner with Supply Chain team to improve all aspects of the function (optimized inventory levels, maximize turns, reduce out of stock, optimize purchasing channels, etc.)
  • Partner with the Merchandising team to optimize product offerings (end to end), analyze financial impact of new offerings (verticals, expansion of current offering, replacement of current products, etc.), and continual improvement of financial terms (vendor payment terms, rebates, discounts, etc.)
  • Actively participate in the strategic planning, target setting, and annual planning processes, and perform risk and opportunities analysis versus business outlook
  • Continuous improvement of team’s processes, deliverables, and timeline, including developing, automating, and maintaining regularly used reports
  • Think creatively and passionately about ways in which we can make every customer interaction as meaningful as humanly possible
  • Lead sales, and trained all new hires on techniques to increase selling potential.
  • Manager: Alex Milian; 954-243-8314

Administrative Assistant

ECV Shipping Line
10.2012 - 05.2015
  • Answering high volume telephone calls and providing customer service as needed.
  • Managed the incoming invoices, sent out invoices to our customers
  • Made follow up phone calls, organized important files on an excel spreadsheet and an online managing system.
  • Made booking reservations, and assisted the marketing executive in creating a new power point presentation to promote business
  • Maintained the office and ordered office supplies to ensure the office was always stocked.
  • Provide excellent customer service with a friendly, professional, and efficient manner
  • General office management duties.
  • President: Carmen Galan; 954-560-0155

Customer Service Manager/ Sales Exec

Carnival Cruise Lines
09.2013 - 10.2014
  • Worked directly with customers to ensure their needs were all met.
  • Provided excellent customer service with a friendly, professional, and efficient manner. Going “Above and Beyond.”
  • Kept my own personal clients who worked directly with me for all their travel needs
  • Booked corporate, educational, personal, and large group events
  • Handled heavy call volume calls, as well as supervised the calls of members of my team.
  • Responsible for selling directly to consumers by initiating outbound telephone calls and building customer rapport.
  • Office Manager: Marc Olivera; 954-881-4348

Assistant Store Manager

Best Buy
02.2006 - 10.2012
  • Supervised the work of sales associates, Key holders and Stock coordinator
  • Provided excellent customer service with a friendly, professional, and efficient manner
  • Processed returns and exchanges in a timely fashion, always trying to keep returns at a minimum.
  • Open the store registers as well as closed them in the beginning and end of my shift.
  • Filled out daily paper work as well as providing corporate offices a weekly business analysis.
  • General office management duties
  • Helped to maintain store inventory with shortages always to a minimum.
  • Trained all new hires on the best-selling techniques, while leading my team by example.
  • Supervisor: Lily Torres; 954-668-1086

Education

Associate of Arts - Business Administration And Management

Broward College
Pembroke Pines, FL
01-2021

Skills

  • Complaint handling
  • Customer satisfaction measurement
  • Escalation management
  • Problem resolution
  • Territory management
  • Performance tracking
  • CRM proficiency
  • Teamwork and collaboration

Languages

English
Native or Bilingual
Spanish
Full Professional

Timeline

Customer Service Account Manager

TUUCI, The Ultimate Umbrella
08.2022 - Current

Customer relations Specialist/ Sales Associate

Horner Xpress Worldwide
01.2017 - 07.2022

Customer Service/Sales Supervisor

Chewy
05.2015 - 01.2017

Customer Service Manager/ Sales Exec

Carnival Cruise Lines
09.2013 - 10.2014

Administrative Assistant

ECV Shipping Line
10.2012 - 05.2015

Assistant Store Manager

Best Buy
02.2006 - 10.2012

Associate of Arts - Business Administration And Management

Broward College

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