Lawrence Connell
Albuquerque
Summary
Dynamic building automation technician with a proven track record in multiple systems, excelling in complaint handling and customer relations. Expert in programming and commissioning building automation systems, ensuring high customer satisfaction. Adept at multitasking and problem-solving, delivering exceptional support and training to enhance client experiences.
Overview
26
26
years of professional experience
Work History
Customer Service Account Manager
Conti Energy
12.2008 - Current
Provided both remote and on-site technical support for building automation systems to customers and our company's service technicians.
Managed the Maintenance and Verification (M&V) portion of Guaranteed Energy Savings projects.
Trained customers in the use and monitoring of building automation systems.
Technical Support Department Manager
Burke Engineering
04.2008 - 11.2010
Ran the technical support desk for a major Honeywell Controls supplier.
Provided phone and in-person support for HVAC control devices to both end users and HVAC technicians.
Engineering Department Manager
Integrated Control Sytems
03.2000 - 11.2008
Provided engineering support for new construction Building Automation projects.
Developed submittal documents from design engineer's specifications for new building automation systems.
Programmed Automated Logic Control systems for new construction projects.
Commissioned Automated Logic Control systems in new construction projects.
Education
Bachelor of Science - Forensic Science
College of Santa Fe
Santa Fe, New MexicoSkills
- Complaint handling
- Customer satisfaction measurement
- Email etiquette
- Feedback collection
- Reporting and documentation
- Problem-solving
- Multitasking and organization
- Verbal and written communication
- Customer relations
- Microsoft Office
Timeline
Customer Service Account Manager
Conti Energy
12.2008 - Current
Technical Support Department Manager
Burke Engineering
04.2008 - 11.2010
Engineering Department Manager
Integrated Control Sytems
03.2000 - 11.2008
Bachelor of Science - Forensic Science
College of Santa Fe
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