William Lee
Auburn,ME
Summary
Adept at elevating customer satisfaction, I leveraged attentive listening at Dingley Press to tailor solutions, enhancing client experiences.
Experienced in accounting processes. My approach combines meticulous financial oversight with superior communication skills, significantly improving operational efficiency.
Overview
25
25
years of professional experience
Work History
Customer Service Account Manager
Dingley Press
03.2022 - Current
- Increased overall customer satisfaction through attentive listening during meetings with clients which led to better understanding their individual goals resulting in tailored solutions that met their specific needs.
- Provided ongoing support to clients, offering expert guidance on product usage and best practices.
- Delivered exceptional service by thoroughly understanding the needs of each client account in my portfolio.
Accounts Payable Manager
Dingley Press
06.2008 - Current
- Managed accurate and timely processing of over [Number] invoices per month.
- Closely monitored accounts to post timely payments and resolve billing discrepancies.
- Developed reports for senior management to outline expenditures, vendor spend and forecasting.
Billing Supervisor
Geiger
03.2000 - 05.2008
Education
Bachelor of Science - Computer Networking
Cal State Los Angeles
Los Angeles, CA06-1984
Skills
- Complaint Handling
- Customer satisfaction measurement
- Email Etiquette
- Feedback collection
Timeline
Customer Service Account Manager
Dingley Press
03.2022 - Current
Accounts Payable Manager
Dingley Press
06.2008 - Current
Billing Supervisor
Geiger
03.2000 - 05.2008
Bachelor of Science - Computer Networking
Cal State Los Angeles
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