Cinquianna Haney
Dayton,OH
Summary
Customer service professional with proven track record in managing client accounts and fostering positive relationships. Known for efficiently resolving client issues and ensuring seamless service delivery, always focusing on team collaboration and achieving results. Possesses strong communication and problem-solving skills, adaptable to changing needs, and reliable in meeting client expectations.
Overview
7
7
years of professional experience
Work History
Customer Service Account Manager
Synchrony Financial Inc
07.2019 - Current
- Assisted in the development of marketing campaigns targeting specific demographics within the customer base that resulted in increased leads generated from those demographics.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Streamlined account management processes for improved efficiency and productivity.
- Served as a liaison between customers and other departments, ensuring seamless communication and timely resolution of issues.
Customer Service Account Manager
Victoria Secret
03.2018 - 06.2019
- Assisted in the development of marketing campaigns targeting specific demographics within the customer base that resulted in increased leads generated from those demographics.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Streamlined account management processes for improved efficiency and productivity.
- Collaborated with sales team to upsell products and services, increasing company revenue.
Sales/Cashier Assistant
Cashland Financial Services
09.2017 - 02.2018
- Enhanced store sales by upselling products and suggesting additional items to customers.
- Assisted colleagues during busy periods, demonstrating teamwork and adaptability in fast-paced environments.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Balanced cash drawer accurately at the end of each shift, demonstrating strong attention to detail.
Education
High School Diploma -
Ponitz Career Technology Center
Dayton,OH06.2015
Skills
- Complaint Handling
- Customer satisfaction measurement
- Email Etiquette
- Feedback collection
- Problem-solving abilities
- Microsoft Outlook
- Money handling abilities
- Quality Control
- Follow-up skills
- De-Escalation Techniques
Timeline
Customer Service Account Manager
Synchrony Financial Inc
07.2019 - Current
Customer Service Account Manager
Victoria Secret
03.2018 - 06.2019
Sales/Cashier Assistant
Cashland Financial Services
09.2017 - 02.2018
High School Diploma -
Ponitz Career Technology Center
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