Accomplished Practice Development Specialist with a proven track record at Synchrony Financial, enhancing sales through strategic training programs and partnership development. Excelled in adaptive learning and problem-solving, achieving continuous profitability improvements. Demonstrated exceptional sales expertise and active listening, fostering long-lasting client relationships and exceeding performance targets.
Hi, I’m
Montricia Pouncy
Buckeye,AZ
Summary
Overview
12
years of professional experience
3
years of post-secondary education
Work History
Synchrony Financial Inc
Practice Development Specialist
02.2018 - Current
Job overview
- Launched new sales training programs to drive continuous profitability improvements.
- Implemented successful approaches to revitalize underperforming dental practices and create new profit-generating trainings.
- Created strategic and tactical sales initiatives for forward planning to meet key objectives.
- Facilitated virtual, and blended learning sessions.
- Built and maintained professional relationships with providers.
- Conducted needs assessments to identify gaps in performance and develop targeted learning solutions.
Convergys
Sales Representative
06.2015 - 01.2018
Job overview
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with
- clients.
- Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
- Achieved top performer status consistently through dedication to meeting goals and exceeding expectations.
- Expanded customer base through inbound calls, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
Action Link/IntelAkron, Ohio
Sales Advisor
03.2013 - 06.2015
Job overview
- Increased sales by offering advice on purchases and promoting additional products.
- Handled difficult situations professionally by addressing customer complaints and finding mutually beneficial solutions, preserving long-term relationships.
- Collaborated with team members to achieve monthly sales goals and improve overall performance.
- Exceeded sales targets consistently through effective product demonstrations and persuasive communication skills.
- Developed long-lasting client relationships by providing exceptional customer service.
Education
Ottawa UniversityOttawa, KS
Master of Arts from Professional Counseling
08.2021 - 05.2024
University Overview
- 3.7 GPA
- Ranked in top 10% of class
- magna cum laude graduate
- EMDR Certification
- CB-TF Certification
- CB Certification
Ottawa UniversityOttawa, KS
Bachelor of Arts from Psychology
08.2021
University Overview
- 3.7 GPA
- Ranked in Top 10% of class
- summa cum laude graduate
- Honor Roll
Skills
- Monitoring and Evaluation
- Adaptive Learning
- Data Collection
- Training facilitation
- Partnership Development
- Goals and performance
- Sales expertise
- Problem-solving abilities
- Active Listening
Timeline
Ottawa University
Master of Arts from Professional Counseling
08.2021 - 05.2024
Practice Development Specialist
Synchrony Financial Inc
02.2018 - Current
Sales Representative
Convergys
06.2015 - 01.2018
Sales Advisor
Action Link/Intel
03.2013 - 06.2015
Ottawa University
Bachelor of Arts from Psychology
Similar Profiles
Cinquianna HaneyCinquianna Haney
Customer Service Account Manager at Synchrony Financial IncCustomer Service Account Manager at Synchrony Financial Inc
Brittany StroupBrittany Stroup
Customer Service Representative at Synchrony Financial IncCustomer Service Representative at Synchrony Financial Inc
Divyani JagtapDivyani Jagtap
Customer Service Representative at Synchrony Financial IncCustomer Service Representative at Synchrony Financial Inc