Karen Santarosa
Riverside,CA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Practice Development Specialist
SleepArchiTx
Newport Beach
10.2017 - Current
- Cultivated positive relationships with clients to deliver timely and cost-effective services.
- Developed strong client relationships through consistent communication and attentive service.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Built and managed relationships with key clients and partners to drive growth.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Collaborated with cross-functional teams to achieve project goals on time.
- Organized and detail-oriented with strong work ethic.
- Maintained confidentiality of patient finances, records, and health statuses.
- Utilized company software to track customer interactions efficiently, ensuring proper documentation of all transactions.
- Posted payments to accounts and maintained records.
- Made contact with insurance carriers to discuss policies and individual patient benefits.
Patient Case Coordinator
VQ OrthoCare
Irvine, CA
05.2014 - 09.2017
- Provided exceptional care to patients needing durable medical equipment such as knee braces, back braces, arm slings, etc.
- Documented each patient's activity in program-specific databases.
- Prevented costly delays in treatment authorization approvals by submitting complete documentation packages with attention to detail.
- Submitted for prior authorization with required documentation to appropriate funding source.
- Managed high-volume caseloads, prioritizing urgent requests to ensure prompt service delivery.
- Optimized use of available resources by regularly reviewing workload distribution among team members, and adjusting assignments as needed.
- Managed over 30 assigned cases daily
Office Manager
Windstone Health Services
Costa Mesa, CA
03.2007 - 05.2014
- Streamlined case review processes by implementing new workflow management tools, resulting in increased productivity for entire team.
- Assessed client needs accurately, determining most appropriate level of care and recommending suitable interventions.
- Improved client intake efficiency by streamlining data collection and documentation processes.
- Verified successful coordination of counseling efforts with mental health professionals, doctors, and social workers.
- Supervised busy caseload, managing clients, balancing workload, and prioritizing client needs.
Education
High School Diploma -
Magnolia High School
Anaheim, CASkills
- Microsoft Office
- Relationship Building
- Expert Problem Solving
- Customer Relations
- Time Management
- Teamwork and Collaboration
- Order and Payment Processing
- Proficiency in excel, word, and google sheets
- Billing
- Training and coaching
Certification
- CA Licensed Real Estate Agent
- Certified Dental X-Ray Technician
- Certified Dental Assistant
Timeline
Practice Development Specialist
SleepArchiTx
10.2017 - Current
Patient Case Coordinator
VQ OrthoCare
05.2014 - 09.2017
Office Manager
Windstone Health Services
03.2007 - 05.2014
High School Diploma -
Magnolia High School