Charles Coulter
Lakeland,FL
Summary
Adaptable Executive Administrative Officer skilled in enhancing workflow efficiency and fostering team collaboration. Proven track record of implementing data-driven solutions that drive productivity and operational success with extensive experience in administrative operations and personnel management. Known for exceptional time management and analytical skills, leading teams to achieve operational excellence and improve customer satisfaction through effective conflict resolution with several years of diverse experience. Skilled in enhancing systems and aligning technical solutions with business objectives. Proven success in leading projects from start to finish and contributing to organizational growth and success.
Overview
10
10
years of professional experience
Work History
Executive Administrative Officer
Department of National Defense
Beaufort, SC
07.2025 - 11.2026
- Managed office operations, ensuring efficient workflow and adherence to departmental protocols.
- Coordinated scheduling for meetings, optimizing time management and resource allocation.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Improved office operations by automating client correspondence, record tracking and data communications.
- Analyzed and solved multi-faceted problems that effected executive leaders and business initiatives.
- Managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Collaborated with cross-functional teams to support data-driven initiatives.
- Ensured accuracy and consistency in data collection processes for reporting purposes.
- Assisted in the implementation of new analytics tools to streamline reporting workflows.
- Conducted regular audits of data integrity to maintain high-quality standards.
- Produced monthly reports using advanced Excel spreadsheet functions.
- Implemented business intelligence solutions to increase operational efficiency.
- Developed and implemented data governance policies and procedures.
- Managed employee relations issues professionally, resolving conflicts efficiently while maintaining confidentiality at all times.
- Implemented performance management systems, fostering employee development and feedback culture.
- Facilitated open communication channels between employees and management by conducting regular town hall meetings or roundtable discussions.
- Used technologically relevant digital systems to manage payroll and benefits programs.
- Led negotiations for employee benefits packages, securing cost-effective solutions while maintaining high-quality offerings.
- Enhanced team collaboration and efficiency by introducing innovative communication tools and team-building activities.
- Developed tailored training programs to enhance team skills and performance, addressing specific organizational needs.
- Analyzed employee engagement surveys, translating feedback into actionable improvement plans for retention strategies.
Personnel Officer
Department of National Defense
Okinawa, Japan
10.2021 - 06.2024
- Managed recruitment processes, ensuring compliance with federal regulations and departmental policies.
- Developed and delivered training programs for new personnel, enhancing onboarding efficiency.
- Conducted performance evaluations to support employee development and career progression initiatives.
- Collaborated with management to refine staffing strategies, improving workforce alignment with organizational goals.
- Facilitated conflict resolution and mediation between staff, fostering a positive work environment.
- Analyzed employee data to identify trends and inform decision-making regarding personnel needs.
- Developed disaster and recovery strategy to prepare company for hazardous weather conditions, nuclear accidents and terrorist attacks.
- Reduced expenses by analyzing compensation policies and implementing competitive programs while ensuring adherence to legal requirements.
- Generated and analyzed reports to monitor employee engagement and attrition trends.
- Managed labor relations activities, including negotiation of collective bargaining agreements and addressing grievances promptly.
- Oversaw compliance efforts related to employment laws and regulations, minimizing legal risks associated with personnel matters.
- Championed employee recognition programs, resulting in higher levels of engagement and motivation within the organization.
- Reduced employee turnover by fostering a positive work environment through open communication channels and regular feedback sessions.
- Provided training and accountability for over 10,000 personnel.
- Coordinated logistics operations to enhance supply chain efficiency.
- Developed and implemented inventory management procedures, reducing discrepancies.
- Streamlined shipment processes, ensuring timely delivery of goods.
- Coordinated cross-functional teams in executing complex logistics projects, resulting in successful completion within deadlines and budgets.
- Reduced transportation costs with effective route planning and carrier negotiations for streamlined delivery operations.
- Managed cross-functional teams to execute international projects and initiatives effectively.
- Delivered presentations at global industry conferences, showcasing the company''s products/services and establishing brand recognition.
- Developed strategic partnerships with foreign companies for mutually beneficial growth and expansion.
- Cultivated strong relationships with key stakeholders in target markets, fostering trust and collaboration.
Administrative Assistant
Department of National Defense
Okinawa, Japan
10.2018 - 10.2021
- Managed scheduling and correspondence for senior leadership, ensuring efficient communication flow.
- Coordinated office operations, enhancing workflow efficiency and supporting departmental objectives.
- Developed and maintained filing systems, improving document retrieval and organization.
- Implemented process improvements that streamlined administrative tasks and reduced turnaround times.
- Trained new staff on office procedures and software tools, fostering a collaborative environment.
- Assisted in budget tracking and procurement processes, contributing to fiscal responsibility within the department.
- Provided comprehensive support for meetings, including agenda preparation and minute taking, ensuring accurate records.
- Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
- Maintained inventory of office supplies and placed orders.
- Processed large volumes of data with high accuracy, ensuring timely updates to databases.
- Utilized advanced Excel functions for data management and analysis, enhancing efficiency in reporting tasks.
- Maintained meticulous attention to detail while entering and verifying information across multiple systems.
- Collaborated with cross-functional teams to streamline data entry processes and improve overall workflow.
- Implemented quality control measures that reduced errors in data input by identifying discrepancies proactively.
Grocery Clerk
Winn Dixie Supermarket
Lakeland, FL
02.2017 - 10.2018
- Assisted customers with inquiries and product selections to enhance shopping experience.
- Managed inventory levels, ensuring accurate stock availability and efficient replenishment.
- Operated cash registers, processing transactions quickly and accurately for customer satisfaction.
- Maintained cleanliness and organization throughout store to comply with health standards.
Cashier
McDonald's
Lakeland, FL
11.2016 - 02.2017
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained cleanliness and organization in service areas to enhance customer experience.
- Provided friendly and prompt service, ensuring customer satisfaction and repeat business.
- Handled cash, credit, and refunds accurately while adhering to company policies.
- Trained new staff on operational procedures and best practices for customer service.
- Managed inventory levels by restocking supplies as needed during peak hours.
Education
Psychology
University of Maryland Global Campus
Hyattsville, MDHigh School Diploma -
George W. Jenkins Senior High School
Lakeland, FL05-2018
Skills
- Strong decision-making
- Multitasking proficiency
- Time management expertise
- Exceptional organization
- Problem-solving
- Attention to detail
- Critical thinking
- Analytical thinking
- Operations management
- Adaptability
- Project management
- Data analysis
Accomplishments
- Documented and resolved the Inspector General Readiness Inspection for the years 2019, 2021, 2023 and 2025 for 56 different areas achieving a grade of Mission Capable with Special Recognition with accuracy and efficiency.
- Used Microsoft programs to develop inventory tracking spreadsheets.
- Collaborated with team of 50,000 members in the development of International operational, logistical missions accounting for personnel and 10 millions dollars of military equipment.
- Modified and improved existing databases to reduce processing time and improving accuracy by 98%.
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Executive Administrative Officer
Department of National Defense
07.2025 - 11.2026
Personnel Officer
Department of National Defense
10.2021 - 06.2024
Administrative Assistant
Department of National Defense
10.2018 - 10.2021
Grocery Clerk
Winn Dixie Supermarket
02.2017 - 10.2018
Cashier
McDonald's
11.2016 - 02.2017
Psychology
University of Maryland Global Campus
High School Diploma -
George W. Jenkins Senior High School