Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Charles Counter

Charles Counter

Brownsville

Summary

Results-driven production associate specializing in quality assurance and safety compliance. Proven track record in leading teams and improving workflow efficiency, resulting in enhanced operational success. Strong focus on process improvement and adherence to safety standards.

Overview

27
27
years of professional experience

Work History

Production Associate

Honda Manufacturing of Indiana
Greensburg
08.2022 - 03.2026

Worked over 1000 hours of overtime during almost four years at Honda to support production demands.

Led team of repair technicians on weekends to disassemble vehicles to frame, replace wire harnesses, and reassemble for quality assurance.

  • Inspected finished products for quality and compliance with industry standards.
  • Collaborated with team members to maintain a smooth workflow on the assembly line.
  • Followed safety protocols and maintained a clean work environment daily.
  • Assisted in training new employees on equipment operation and safety procedures.
  • Monitored inventory levels of materials and reported shortages to supervisors.
  • Adjusted machinery settings to ensure precise assembly of automotive parts.
  • Participated in continuous improvement initiatives to enhance production processes.
  • Collaborated with team members to quickly identify and resolve production issues, minimizing downtime.
  • Organized workstations for maximum efficiency, reducing downtime between tasks.
  • Operated automated machines used in the assembly line according to established procedures.
  • Completed product assembly according to standardized procedures.
  • Used hand and power tools to perform operational and routine tasks.
  • Maintained accurate records of materials used in the production process.
  • Attended regular training sessions to increase machine operating skills.
  • Moved items between machines, conveyors, and transport equipment to meet production needs.
  • Troubleshot equipment problems to repair or report diagnostics.
  • Assisted in the preparation of production orders, ensuring accuracy and efficiency.
  • Provided support to supervisors by completing paperwork, organizing files, and scheduling meetings.
  • Coordinated tasks to ensure timely completion.
  • Maintained neat and orderly operations area to minimize obstacles and enhance safety.
  • Helped achieve team goals by rotating production lines and daily duties to meet demand.
  • Used hand trucks and forklifts to unload, load and transport items.

Cabana Attendant

Margaritaville Hotel South Padre Island
South Padre Island
03.2021 - 08.2022
  • Provided exceptional customer service to enhance guest experiences at the resort.
  • Coordinated poolside activities, prioritizing guest safety and enhancing enjoyment.
  • Assisted guests with cabana reservations and amenities for a luxurious experience.
  • Maintained cleanliness and organization of cabanas and surrounding areas daily.
  • Collaborated with team members to ensure smooth operation of poolside services.
  • Responded promptly to guest inquiries and concerns, fostering high satisfaction levels.
  • Handled customer complaints professionally, ensuring positive resolutions.

Manager on Duty

Stripes Gas Station
South Padre Island
01.2021 - 03.2022
  • Oversaw daily operations and staff performance during shifts to ensure service quality.
  • Managed inventory levels and coordinated product restocking efforts.
  • Ensured compliance with safety regulations and company policies.
  • Developed training program for new employees on customer service procedures and store operations to enhance onboarding experience.
  • Resolved customer complaints effectively to maintain service standards.
  • Scheduled staff shifts to optimize coverage and operational efficiency.
  • Conducted regular inspections to maintain cleanliness and organization in the store.
  • Performed administrative tasks such as filing documents or preparing reports.
  • Delegated tasks to employees and monitored project progress to maintain workflow efficiency.

Head of Security Operations

Nocturnal Events
Miami
03.2019 - 01.2021
  • Managed security protocols for large-scale events and high-profile gatherings.
  • Developed comprehensive risk assessment strategies to enhance safety measures.
  • Coordinated training programs for security personnel, ensuring compliance with industry standards and enhancing overall security readiness.
  • Developed and implemented emergency response plans that effectively addressed potential threats, improving incident management.
  • Collaborated with local law enforcement to ensure event safety and security.
  • Oversaw advanced surveillance operations, utilizing cutting-edge monitoring systems to enhance situational awareness and security response.
  • Established communication channels for rapid incident reporting among staff.

Lead Operations Manager

UPS Freight
South Holland
01.2009 - 02.2019
  • Supervised daily operations, ensuring efficient freight handling and timely delivery.
  • Coordinated team schedules, optimizing workforce productivity and resource allocation for operational efficiency.
  • Trained new employees on safety protocols and operational procedures.
  • Monitored performance metrics, identifying areas for operational improvement and implementing solutions.
  • Implemented process improvements to streamline workflows and enhance service quality.
  • Facilitated communication between departments to resolve operational issues promptly.
  • Coordinated with other departments to ensure smooth workflow between teams.

Owner/Operator

CHS LLC
Chicago
07.1999 - 01.2009
  • Managed daily operations of the business, including staff, sales, inventory, and accounting.
  • Coordinated daily operations and logistics for diverse service offerings, ensuring seamless delivery and client satisfaction.
  • Negotiated contracts with clients for products or services rendered by the company.
  • Negotiated favorable terms with vendors and suppliers to optimize costs for materials and services.
  • Established pricing models that balanced competitiveness with profitability goals.
  • Developed strong relationships with clients to enhance service satisfaction and retention.
  • Cultivated long-term relationships with customers through exceptional service, engagement, and prompt issue resolution.
  • Oversaw hiring process for new employees, from recruiting to onboarding training.
  • Ensured compliance with all local laws, regulations, policies, and procedures related to the operation of the business.

Education

GED -

East Chicago Central High School
East Chicago, IN
07-1997

Skills

  • Equipment maintenance
  • Assembly line operation
  • Quality assurance
  • Process improvement
  • Problem solving
  • Effective communication
  • Safety compliance
  • Manufacturing
  • Operations support
  • Workflow optimization
  • Logistics
  • Efficient multitasking
  • Assembly line experience
  • Forklift certification
  • Heavy equipment handling
  • OSHA compliance
  • Hazardous material handling
  • Hand tool proficiency

Accomplishments

  • Multiple Top Performer Awards at every level

Timeline

Production Associate

Honda Manufacturing of Indiana
08.2022 - 03.2026

Cabana Attendant

Margaritaville Hotel South Padre Island
03.2021 - 08.2022

Manager on Duty

Stripes Gas Station
01.2021 - 03.2022

Head of Security Operations

Nocturnal Events
03.2019 - 01.2021

Lead Operations Manager

UPS Freight
01.2009 - 02.2019

Owner/Operator

CHS LLC
07.1999 - 01.2009

GED -

East Chicago Central High School
Charles Counter