CHARLES COX
Information Systems Security
Las Vegas,NV
Summary
Security Clearance: Secret, obtained March 2018
Overview
5
5
years of professional experience
2
2
years of post-secondary education
2
2
Certifications
Work History
Cyber Event Manager
UNITED STATES AIR FORCE
02.2022 - Current
- Coordinated incident response for cyber operations center to ensure 24/7 critical cyber capabilities
- Safeguarded $50M network by ensuring resolutions for negligent discharges of classified information and by constructing incident reports for headquarter/enterprise level agencies
- Directed work order creation and triage of authorized service interruptions and tasking order compliance
- Authorized 10 Standard operating procedures while leading 6-member cyber ops team
- Led Enterprise IT as a Service network discovery by coordinating 2 Virtual Machine builds for 1st $65 M cloud solution
- Streamlined Unit control center operations for wing exercises
Information Assurance Manager
U.S. Air Force Active Duty
01.2020 - 01.2022
- Monitor and assess risk management activities to ensure compliance with applicable laws and regulations.
- Promoted enterprise level risk management practices and helped instill strong culture focused on protective policies and procedures.
- Generated monthly POAM reports providing outstanding vulnerabilities, milestones and remediation status for executive visibility and risk management decisions.
- Coordinated secure system access of users to various department systems and platforms.
- Oversaw and maintained network accounts for both classified and unclassified networks ensuring network compliance.
- Coordinated the execution of multiple maintenance tasking orders from enterprise level Air Force.
- Oversaw the remediation of multiple security incidents and negligent discharges of classified information.
Client Systems Technician
U.S. Air Force Active Duty
12.2018 - 01.2020
- Developed and managed troubleshooting strategies for client outage resolution, vulnerability management and system repairs
- Maintained 13,000 network accounts
- Neutralized 134 rouge systems by spearheading base Virtual desktop interface transition thereby reducing classified network footprint by 50%
- Oversaw base client system projects and work orders
- Managed trouble tickets and prioritized fix actions for 7K tickets annually
- Enter support requests and track issues in the designated issue management system, triage requests, and coordinate with appropriate higher tier support personnel as required
- Provided support to end users on a variety of issues and systems including office automation software, scanning, printing, digital rights management, file recovery, user account management, password reset requests, and configuration of system settings such as session timeouts, password complexity, mandatory password change policies, etc.
- Perform cable management to add, move, install, and troubleshoot issues at user workstations and within data center areas
- Provide management of Active Directory Organizational Unit’s to ensure compliance with organization policy.
Education
Bachelor of Science - Cyber Security
University of Maryland Global Campus
College Park, MD 01.2022 - Current
Skills
Cross-functional teams leadership
Certification
A +
References
Micah Wilson:
micah.wilson.1@us.af.mil
757-773-8772
Cody Inman:
cody.inman.2@us.af.mil
517-581-7911
Corey Hollington:
corey.hollington@us.af.mil
256-684-9981
Timeline
A +
01-2023
Cyber Event Manager
UNITED STATES AIR FORCE
02.2022 - Current
Security +
01-2022
Bachelor of Science - Cyber Security
University of Maryland Global Campus
01.2022 - Current
Information Assurance Manager
U.S. Air Force Active Duty
01.2020 - 01.2022
Client Systems Technician
U.S. Air Force Active Duty
12.2018 - 01.2020
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