Charles Craig
BON AQUA,TN
Overview
21
21
years of professional experience
Work History
Lead Locksmith
Metropolitan Nashville Public Schools
Nashville, TN
12.2002 - Current
- Installed deadbolts and other locks on residential and commercial buildings.
- Assisted customers with selecting the best security hardware for their needs.
- Repaired broken locks and re-keyed existing locks to new keys.
- Replicated customer's keys using specialized key cutting machines.
- Created master key systems to provide access to multiple areas within a building.
- Removed old locks from doors, safes, cabinets or other items as requested by clients.
Apartment Manager, Lumber and Building Materials
Lowes Home Improvment
Nashville, TN
06.2018 - 12.2022
- Lead and manage a team of 15 employees in the Department, ensuring that all tasks are completed efficiently and on time.
- Developed strategies to improve customer service and increase sales by 10% within 6 months.
- Coached and trained new staff members, providing guidance on department policies and procedures.
- Resolved customer complaints promptly and professionally in order to maintain good relationships with clients.
- Created monthly schedules for staff members to ensure adequate coverage during peak hours.
- Maintained up-to-date records of inventory levels for efficient ordering and stocking purposes.
- Collaborated with other departments to ensure smooth flow of operations across multiple teams.
- Provided technical support as needed when troubleshooting issues related to equipment or software.
Education
High School Diploma -
Hillwood High School
Nashville, TN05-1982
Skills
- Operating equipment
- Key duplication
- Ordering parts
- Maintaining inventory
Timeline
Apartment Manager, Lumber and Building Materials
Lowes Home Improvment
06.2018 - 12.2022
Lead Locksmith
Metropolitan Nashville Public Schools
12.2002 - Current
High School Diploma -
Hillwood High School