Gary Martin

• Collaborated with fellow locksmiths to complete complex projects efficiently and effectively.
• Provided exceptional customer service by addressing inquiries promptly, thoroughly explaining procedures, and offering helpful advice on preventative measures.
• Used key cutting machines to duplicate or cut new keys.
• Managed inventory of tools, supplies, and replacement parts to ensure readiness for any job requirement or customer need.
• I Train and Lead two other part time acting locksmiths from the Vertical Shop

*Installs all types of locks, including cipher locks and exit devices.

* Certified to work on Top Secret CDX and GSA locks and to certify GSA locks and vault doors (SCIFS).

* Trained on all common type locks to include interchangeable Cores key systems.

* Makes keys, changes combos. Drills vaults when required.

* Collaborated with fellow locksmiths to complete complex projects efficiently and effectively.

• Provided exceptional customer service by addressing inquiries promptly, thoroughly explaining procedures, and offering helpful advice on preventative measures.
• Used key cutting machines to duplicate or cut new keys.
• Managed inventory of tools, supplies, and replacement parts to ensure readiness for any job requirement or customer need.
• Gained expertise in working with various brands of locks including electronic keypads, deadbolts, padlocks, safe combinations among others.
• Assisted customers with selecting appropriate lock systems based on their specific requirements and preferences.
• Cut keys accurately using specialized equipment, ensuring precision fit and function for clients.
• Developed a loyal customer base through consistent delivery of high-quality service, professionalism, and attention to detail.
• Improved security for clients by installing and maintaining various types of lock systems.
• Enhanced client satisfaction by providing prompt, professional service in emergency situations.
• Educated clients on proper lock maintenance and usage to extend product life and prevent malfunctions.
• Maintained accurate records of completed jobs, customer information, and payments received to facilitate efficient business operations.
• Effectively managed time schedules allowing simultaneous completion of multiple appointments and projects.
• Adhered strictly to safety guidelines during all work activities to protect both self and clients from potential hazards or injury risks associated with locksmith duties.
• Installed new door hardware such as locks, plates, and closers
• Troubleshot and repaired malfunctioning locks, restoring functionality and ensuring security.
• Maintained a clean work environment while completing tasks to minimize disruption to clients'' homes or businesses.
• Built strong relationships with suppliers leading to timely delivery of quality materials at competitive prices.
• Repaired panic hardware and alarm detection connections on doors.
• Used devices to open door locks without keys.
• Stayed up-to-date on industry advancements through ongoing education, certification renewals, and attending trade shows or seminars.
• Gave accurate quotes prior to starting projects, breaking down amounts into detailed line items.
• Drilled into locked vault doors to open for legal owners who lost keys or inherited systems.
• Informed customers of setbacks or possible issues with repairs, quickly diagnosing problems to give accurate information.
• Performed other duties as assigned to support the customer and mission.

General locksmithing and certain specialized top secret locksmithing, working in official capacity in full time locksmithing at Sheppard Air Force Base

Originally, apprenticed under the Base Locksmith in 1984. I became the Base Locksmith in 2006.

General locksmithing and certain specialized top secret locksmithing, working in official capacity in full time locksmithing at Sheppard Air Force Base