Johnlit Lee
Kissimmee,FL
Summary
Proficient Locksmith with strong verbal and written communication skills and a detail-oriented approach. Adept at maintaining supplies, working quickly, and documenting activities. Prepared to bring many years' experience in the field to a challenging position. Skilled Locksmith with experience in residential, commercial, and automotive lock systems. Possess strong understanding of key duplication, lock installation, repair and maintenance, as well as emergency lockout services. Equipped with problem-solving skills and technical aptitude necessary for this role. Previous work includes improved security infrastructure for previous employers and clients through innovative locksmith solutions. Seasoned installation and repair professional familiar with a wide range of lock types, brands and systems, as well as related door hardware. Demonstrated success in providing exceptional work for routine jobs and emergency calls. Superior work ethic and excellent time management abilities. Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued. Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities. Customer Service Representative with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Locksmith
Westgate Resorts
Kissimmee, FL
02.2022 - Current
- Created master key systems to provide access to multiple areas within a building.
- Installed safes, vault doors and deposit boxes following blueprints.
- Maintained inventory of tools, equipment and supplies necessary for job completion.
- Completed new installations of components such as locks, handles and closers.
- Inserted new or repaired tumblers into locks to change combinations.
- Installed deadbolts and other locks on residential and commercial buildings.
- Provided emergency lockout services by unlocking doors, safes, cabinets.
- Troubleshot electrical components of electronic access control systems.
- Cut new keys and duplicated existing ones by using key cutting machines.
- Inspected the condition of exit devices such as panic bars or crash bars in public buildings.
- Maintained accurate records of all lock installations and repairs performed.
- Cleaned, lubricated and adjusted locking mechanisms as needed.
- Performed routine maintenance checks of locks and door hardware in both homes and businesses.
- Disassembled mechanical and electrical locking devices to repair or replace worn tumblers and springs.
- Conducted periodic inspections of locking devices to identify any potential issues.
- Researched different types of locks available in order to recommend suitable products to customers.
- Advocated safety measures related to the use of locking mechanisms at home or in the workplace.
- Adjusted safes, vault doors and vault components with hand tools.
- Replicated customer's keys using specialized key cutting machines.
- Repaired or installed hardware such as panic buttons and chains.
- Assisted customers with selecting the best security hardware for their needs.
- Moved picklocks in cylinders to open door locks without keys.
- Calibrated digital combination locks as needed to ensure proper operation.
- Utilized a variety of hand tools including screwdrivers, pliers and wrenches while performing work assignments.
- Operated tools and devices to open locks when no key was available.
- Repaired broken locks and re-keyed existing locks to new keys.
- Maintained records of company keys and locks for master key systems.
- Provided estimates for labor costs associated with lock installation projects.
- Replaced worn out parts such as springs, pins, tumblers, cylinders and levers in mechanical locks.
- Removed old locks from doors, safes, cabinets or other items as requested by clients.
- Operated equipment and machinery according to safety guidelines.
- Completed day-to-day duties accurately and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Conducted testing of software and systems to ensure quality and reliability.
- Worked effectively in team environments to make the workplace more productive.
- Maintained updated knowledge through continuing education and advanced training.
- Recognized by management for providing exceptional customer service.
- Utilized various software and tools to streamline processes and optimize performance.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
- Assisted with customer requests and answered questions to improve satisfaction.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Updated and maintained databases with current information.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Vip Agent
Westgate Resorts
Kissimee, FL
05.2022 - 02.2023
- Conducted due diligence on behalf of clients for various transactions.
- Enhanced customer satisfaction ratings by effectively and swiftly resolving issues.
- Provided customer service to clients through phone and email communication.
- Responded to client inquiries and resolved issues promptly.
- Facilitated communication between parties to ensure mutual understanding and agreement.
- Responded promptly to customer inquiries and complaints in a professional manner.
- Assisted customers with placing orders, answering questions about products, pricing, availability, product uses and credit terms.
- Maintained accurate records of all customer interactions, process customer accounts and file documents.
- Developed customer relationships and ensured satisfaction with services.
- Responded promptly to customer service calls and inquiries from diverse groups of individuals.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Education
High School Diploma -
Celebration High School
Celebration, FL05-2023
Associate of Arts - Business Administration
Valencia College
Orlando, FLSkills
- Installing new hardware
- Maintaining inventory
- Repairing broken systems
- Ordering parts
- Key duplication
- Operating equipment
- Lock repair
- Access control systems
- Electronic lock programming
- Automotive locks
- Lock opening techniques
- Lock installation proficiency
- Padlock removal expertise
- Panic bar installation
- Lockset servicing
- Lock picking
- Safe opening
- Lock repair and maintenance
- Safe manipulation techniques
- Broken key extraction
- Window lock installation
- Keyless entry systems
- Restricted keyway experience
- Lock code generation
- Door hardware installation
- Mailbox lock replacement
- Smart lock installation
- File cabinet unlocking
Certification
- safety in workplace
- human traffiking prevention
- hazard communication chemical labeling
- bloodborne patogens
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Accomplishments
- employee of the month in december of 2024
Affiliations
- practiced baseball, basketball,soccer, kick boxing, and swimming
- car enthusiast
References
References available upon request.
Timeline
Vip Agent
Westgate Resorts
05.2022 - 02.2023
Locksmith
Westgate Resorts
02.2022 - Current
- safety in workplace
- human traffiking prevention
- hazard communication chemical labeling
- bloodborne patogens
High School Diploma -
Celebration High School
Associate of Arts - Business Administration
Valencia College
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