Richard Kelly
Seattle,WA
Summary
At Golden Entertainment, I honed my lock installation proficiency and problem-solving abilities, streamlining workflow processes for a 20% efficiency increase. My adaptability and expertise in electronic lock programming and emergency lockout resolution established a strong foundation for high-quality service and customer satisfaction.
Overview
18
18
years of professional experience
Work History
Locksmith
Golden Entertainment
06.2019 - 06.2024
- Used key cutting machines to duplicate or cut new keys.
- Managed inventory of tools, supplies, and replacement parts to ensure readiness for any job requirement or customer need.
- Gained expertise in working with various brands of locks including electronic keypads, deadbolts, padlocks, safe combinations among others.
- Cut keys accurately using specialized equipment, ensuring precision fit and function for clients.
- Developed a loyal customer base through consistent delivery of high-quality service, professionalism, and attention to detail.
- Improved security for clients by installing and maintaining various types of lock systems.
- Enhanced client satisfaction by providing prompt, professional service in emergency situations.
- Educated clients on proper lock maintenance and usage to extend product life and prevent malfunctions.
- Maintained accurate records of completed jobs, customer information, and payments received to facilitate efficient business operations.
- Effectively managed time schedules allowing simultaneous completion of multiple appointments and projects.
- Adhered strictly to safety guidelines during all work activities to protect both self and clients from potential hazards or injury risks associated with locksmith duties.
- Troubleshot and repaired malfunctioning locks, restoring functionality and ensuring security.
- Maintained a clean work environment while completing tasks to minimize disruption to clients'' homes or businesses.
- Installed new door hardware such as locks, plates, and closers
- Built strong relationships with suppliers leading to timely delivery of quality materials at competitive prices.
- Used devices to open door locks without keys.
- Increased overall efficiency by streamlining workflow processes and implementing time-saving techniques when servicing locks or cutting keys.
- Stayed up-to-date on industry advancements through ongoing education, certification renewals, and attending trade shows or seminars.
- Conducted comprehensive assessments of home and business security needs to provide tailored recommendations for improvements.
- Informed customers of setbacks or possible issues with repairs, quickly diagnosing problems to give accurate information.
Security Dispatcher
Golden Entertainment
04.2014 - 06.2024
- Operated and monitored fire alarm and security CCTV systems to maintain building safety.
- Contacted police, fire and ambulance in emergency situations to coordinate proper response.
- Leveraged two-way radio or telephone to dispatch security officers or other personnel.
- Reduced false alarms by accurately verifying alarm activations through CCTV monitoring and communication with site personnel.
- Operated multi-line telephone system, prioritized calls and initiated appropriate action based on incident type and importance.
- Trained new dispatchers on company protocols, software systems, and effective communication techniques for better team performance.
- Enhanced security response times by efficiently dispatching officers to incidents and alarms.
- Maintained accurate records of dispatched calls, ensuring timely follow-up on pending issues and seamless shift transitions.
- Provided superior customer service by addressing client concerns promptly and professionally, maintaining positive relationships with clients.
- Tracked dispatch call activity to verify timely response and document assistance provided or task completed.
- Improved communication between security teams by implementing a standardized radio protocol for incident reporting.
- Assisted in emergency situations, coordinating resources and providing critical information to first responders.
- Managed multiple phone lines simultaneously while prioritizing urgent calls for service from clients and officers in the field.
- Implemented an automated messaging system for officer check-ins, improving overall staff safety during shifts without compromising operational efficiency.
- Studied building floor plans to give directions and provide accurate information.
- Assisted in the creation of comprehensive incident reports, detailing all relevant information for further analysis and resolution.
- Conducted regular audits of dispatcher call logs to identify areas for improvement in response times and accuracy of information relayed to officers.
- Received emergency and non-emergency calls to dispatch security service and medical assistance.
- Increased officer accountability by tracking patrol routes and maintaining detailed activity logs for each shift.
- Streamlined the information-sharing process with external agencies such as the police department during collaborative operations.
- Supported successful event management by coordinating security resources, access control points, and crowd control measures effectively during special events or emergencies.
- Monitored and analyzed security trends, providing recommendations for improvements in operations or procedures to maintain a safe environment for clients.
- Developed contingency plans for various emergency scenarios to ensure efficient responses under high-pressure situations when every second counts.
- Contributed to the development of new standard operating procedures, increasing efficiency and reducing potential errors in dispatch processes.
- Coordinated scheduled maintenance checks for security equipment, ensuring optimal functionality during critical moments.
- Prepared detailed incident reports to facilitate appropriate follow-up.
- Collaborated closely with supervisory staff to address any issues or concerns related to dispatcher performance or procedural compliance promptly and effectively.
- Patrolled assigned areas to provide guest assistance while remaining alert for suspicious circumstances or individuals.
- Assisted callers in emergency situations with appropriate information and support.
- Communicated pre-arrival instructions to emergency medical personnel, helping first responders deliver appropriate care and support to individuals.
- Applied interpersonal skills in neutralizing hostile and emotionally charged situations.
- Routed calls to police, fire, and ambulance service to meet individual call needs.
- Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
- Reduced risks and emergency response issues by observing public safety field units.
- Completed appropriate forms and radio announcements for police department needs such as BOLO requests.
- Automated document flow by ensuring logbooks and fire, accident, and emergency reports were maintained with 100% accuracy.
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
- Operated emergency response systems to update and retrieve up-to-date information for first responders.
Security Officer
Golden Entertainment
01.2006 - 06.2024
- Responded quickly to incidents and assessed active situations for security concerns.
- Underwent and maintained firearms certification in compliance with state laws and organizational standards.
- Performed hourly patrols of building areas, parking lots and facility grounds.
- Enforced company policies and procedures consistently across various sites while maintaining professionalism at all times.
- Completed full building and grounds patrols to spot and investigate concerns.
- Performed routine inspections of security equipment, identifying maintenance needs to prevent system failures.
- Demonstrated sound judgment under pressure when making critical decisions regarding site safety and threat mitigation measures.
- Maintained confidentiality to protect sensitive information and prevent harmful release of information.
- Cooperated with security personnel and law enforcement to share information and coordinate responses to security incidents.
- Checked personnel ID badges and issued temporary credentials to visitors.
- Responded decisively to emergency situations with effective crisis management tactics, mitigating potential harm or damage.
- Managed access control systems, ensuring only authorized individuals gained entry to restricted areas.
- Enhanced security by conducting thorough patrols and monitoring CCTV systems for suspicious activity.
- Assessed evolving security threats and trends, proactively adjusting patrol patterns and strategies to maintain a safe environment.
- Maintained physical fitness to perform physically demanding job tasks.
- Controlled access to property to secure facility and grounds from unauthorized entry.
- Safeguarded valuable assets through diligent surveillance and appropriate response to potential threats.
- Reduced vandalism and criminal activity by keeping close eye on premises through personal checks and CCTV monitoring.
- Reduced incidents of theft and vandalism by maintaining a strong visible presence at designated checkpoints.
- Assisted in the development of site-specific security protocols, resulting in increased operational effectiveness.
- Maintained detailed incident reports, providing clear documentation of events for management review and action planning.
- Detailed theft, access violations, and other incidents with reports to boost success of future criminal or civil remediation.
- Participated in ongoing professional training, staying current on industry trends and best practices for armed security officers.
- Liaised with external vendors on matters related to security equipment upgrades or installations as needed for optimal protection levels at each location.
- Provided exceptional customer service, addressing concerns and directing visitors to appropriate departments or personnel.
- Operated communication equipment to maintain contact with other security personnel during emergency calls.
- Supported criminal investigations by collaborating fully with local law enforcement representatives.
- Conducted regular risk assessments to identify vulnerabilities and recommend necessary safety improvements.
- Collaborated with law enforcement agencies during investigations, contributing vital information for case resolution.
- Improved response times to emergencies with efficient coordination and communication among team members.
- Supported event security teams during large-scale gatherings, ensuring the safety of attendees and staff alike.
- Streamlined incident reporting processes by implementing electronic documentation methods for increased efficiency and accuracy.
- Led training sessions for new hires on security protocols, fostering a culture of teamwork and preparedness among colleagues.
- Responded quickly to emergency situations to assess and deflect issues.
- Examined doors, windows and gates to verify security.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Gathered information, identified, and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
- Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
- Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Monitored CCTV cameras and alarm systems for security breaches.
- Wrote detailed reports of all security breaches and investigations.
- Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
- Worked independently and collaboratively to resolve urgent issues to protect lives and property.
- Acted as deterrent to prevent criminal actions, vandalism and misconduct to allow business to conduct operations in safe environment.
- Updated shift logs and produced daily reports to document security activities and specific incidents.
- Investigated suspicious activities and persons to maintain security of premises.
- Recorded observations and occurrences and interviewed witnesses to complete and submit incident report.
- Inspected and adjusted security systems, equipment and machinery to maximize coverage of parking lots and building interior and exterior.
- Leveraged physical or verbal techniques to investigate suspicious activities and resolve concerns.
- Conducted training sessions for new security personnel to facilitate compliance with security protocols.
- Issued access cards to authorized personnel to monitor access points.
Education
High School Diploma -
Adult Education
Las Vegas, NV05.2000
Skills
- Lock installation proficiency
- Electronic Lock Programming
- Ordering parts
- Door Hardware Installation
- Broken Key Extraction
- Installing new hardware
- Operating equipment
- Maintaining inventory
- Lock Repair
- Keyless entry systems
- Padlock removal expertise
- Emergency lockout resolution
- Access control systems knowledge
- Lock repair and maintenance
- Problem-Solving
- Attention to Detail
- Problem-solving abilities
- Multitasking
- Multitasking Abilities
- Reliability
- Active Listening
- Adaptability and Flexibility
- Task Prioritization
- Self Motivation
- Analytical Thinking
- Hardware Installation
- Professionalism
- Continuous Improvement
- Adaptability
- Problem-solving aptitude
- Analytical Skills
- Incident Reports
- Dispatch software
- Daily reports
- Stress Tolerance
- Incident Reporting
- Security Protocols
- Access Control
- Special projects
- Security Systems
- Data Systems Operation
- Law Enforcement Collaboration
- Alarm Systems Monitoring
- Call Records Maintenance
- Radio Frequencies Monitoring
- Unit Dispatch
- Cross-Departmental Teamwork
- Medical Assistance
- Emergency Medical Dispatch
- Emergency Medical Dispatcher Certification
- 911 System Information Databases
- Teamwork and Collaboration
- Prioritizing Situations
- Dependable and Responsible
- Critical Thinking
- Computer Skills
- Organizational Skills
- Team Collaboration
- Team Leadership
- Effective Communication
- Decision-Making
- Dispatch Coordination
- Computer-aided dispatching
- CPR and First Aid
- Public Safety Telecommunicator (PST)
- Providing Clear Directions
- Information documentation
- Team building
- Data Entry
- Safety Protocols
- Police and fire procedures
- Coaching and Mentoring
- Map Reading
- Documentation
- Information intake
- Good Judgment
- Documentation And Reporting
- Public Safety Telecommunicator
- Time management abilities
- Written Communication
- Emergency support
- Emergency Response Procedures
- Information Relay
- Call Management
- Telephone Etiquette
- Professional Demeanor
- Call Routing
- Rapid Needs Assessment
- Information Security
- Verbatim Transcription
- Needs Assessment
- Agency Referrals
- Communication Systems Testing
Timeline
Locksmith
Golden Entertainment
06.2019 - 06.2024
Security Dispatcher
Golden Entertainment
04.2014 - 06.2024
Security Officer
Golden Entertainment
01.2006 - 06.2024
High School Diploma -
Adult Education
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