Curtis Hengst
Applications Analyst
Las Vegas
Summary
Technical support professional with proven background in resolving complex technical issues and providing excellent customer service. Known for strong team collaboration and adaptability in dynamic environments. Skilled in troubleshooting and customer relationship management.
Overview
8
8
years of professional experience
2018
2018
years of post-secondary education
2
2
Certifications
Work History
IT Applications Engineer
Golden Entertainment
08.2025 - Current
- Maintain applications, scheduling upgrades of software and hardware while communicating with users consistently to ensure everything is working.
- Conducted comprehensive testing and debugging of applications, ensuring reliability and functionality.
- Played a crucial role in project completion by contributing technical expertise at all stages of development.
IT Support Desk Supervisor
Golden Entertainment
08.2017 - Current
- Configured hardware, devices and software to set up work stations for hundreds of employees.
- Adjusted shift coverage when short-handed or due to staff absences.
- Created support documentation that enabled coworkers and users to resolve issues more efficiently.
- Installed, configured, and troubleshooted dozens of applications used on a daily basis.
- Collaborated with vendors to resolve issues in an optimal time and ensure user satisfaction.
IT Service Desk Supervisor
Golden Entertainment
07.2022 - 08.2025
- Managed ticketing systems and workflows, ensuring timely resolution of IT issues and minimizing downtime.
- Coordinated with other IT teams to ensure seamless integration of new systems and processes.
- Performed on-site and remote work on troubleshooting and maintaining hardware and software for various departments.
IT Service Desk Senior
Golden Entertainment
10.2019 - 07.2022
IT Service Desk Level 2
Golden Entertainment
08.2018 - 10.2019
IT Service Desk Level 1
Golden Entertainment
07.2017 - 08.2018
Education
Associate of Science - Computer Office Technology
College of Southern Nevada
Las Vegas, NVSkills
Tracking and Documentation
Technical expertise
Software troubleshooting
Documentation creation
Certification
A+ Certification
Timeline
IT Applications Engineer
Golden Entertainment
08.2025 - Current
IT Service Desk Supervisor
Golden Entertainment
07.2022 - 08.2025
IT Service Desk Senior
Golden Entertainment
10.2019 - 07.2022
IT Service Desk Level 2
Golden Entertainment
08.2018 - 10.2019
IT Support Desk Supervisor
Golden Entertainment
08.2017 - Current
IT Service Desk Level 1
Golden Entertainment
07.2017 - 08.2018
Associate of Science - Computer Office Technology
College of Southern Nevada