Sulma Gutierrez
Katy,Texas
Summary
Graduate In Management as of 2022. Leadership skills are highly developed with over 8 years in customer service a relationship building experience.
Skilled in building personal relationships and understanding customer and personal needs. Strong communication and interpersonal skills.
Overview
9
9
years of professional experience
Work History
Customer Sales Representative
GEICO
09.2024 - Current
- Described product highlights and benefits to help guide purchasing decisions.
- Set and achieved company defined sales goals.
- Built diverse and consistent sales portfolio.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Educated customers on promotional options, sales policies and methods for obtaining desired results from company offerings.
Administitive Lead Assistant
Oxy Petroleum Company
09.2022 - 07.2024
- Assisted Oxy with Scanning Urgent Land Contracts to company.
- Assisted with identifying and uploading paperwork that includes company documentation.
- Maintain and store document data and paperwork
- Tracked growth in land project and assisted with contract changes.
- Maintained team flexibility and embraced change to adapt within dynamic markets.
Administrative Title Specialist
Elite Computer Consultants
05.2021 - 07.2022
- Trained oncoming employees and assisted with supervising their progress.
- Prepared Digital files, physical documents and work request in compliance with company guidelines.
- Transmitted documents, organized revisions, and tracked changes.
- Built and updated diverse documents, charts, tables and mail merges using various programing.
Account Customer Executive
Manhattan Life
01.2021 - 05.2021
- Assisted patients with medical records and policy infomation, assisted with documentation information and processing change. Assisted with confirming patient infomation before proceeding with changes.
- Assisted with faxing information and sending documentation to physicians and patients.
- Assisted with claims, ensuring current patient infomation is sent to physicians, verified benefit information to patients.
- Adhered to company policies and scripts to consistently achive call-time and quality standards.
Customer Healthcare Lead
Preventice Solutions
01.2020 - 01.2021
- Assisted with business growth and escalations as management and reporting documents and growth to company general management.
- Assisted in training new team memers and oncoming staff with compliance and policy regulations.
- Assisted patients with medical records and policy infomation, assisted with documentation information and processing change. Assisted with confirming patient infomation before proceeding with changes.
Assistant Manager
JITB
05.2016 - 06.2019
- Kept track and supervision of all employees in the floor, including maintenance.
- Assisted with inventory and goal oriented teamwork to ensure fast service and better quality for customers.
- Assisted with escalations and reports to area management as needed.
- Trained oncoming employees and assisted with supervising their progress.
Education
Bachlors Degree - Healthcare Managament
American Intercontinental University
Houston, TX01.2022
Skills
- Leadership Administration
- Microsoft Efficient
- Tracking documentation
- Time Management
- Point-of-sale system
- Sales presentation
- Inbound call management
LANGUAGES
English - Fluent
Spanish - Fluent
Timeline
Customer Sales Representative
GEICO
09.2024 - Current
Administitive Lead Assistant
Oxy Petroleum Company
09.2022 - 07.2024
Administrative Title Specialist
Elite Computer Consultants
05.2021 - 07.2022
Account Customer Executive
Manhattan Life
01.2021 - 05.2021
Customer Healthcare Lead
Preventice Solutions
01.2020 - 01.2021
Assistant Manager
JITB
05.2016 - 06.2019
Bachlors Degree - Healthcare Managament
American Intercontinental University
Similar Profiles
Christopher PlantenyChristopher Planteny
Claims Adjuster at GEICOClaims Adjuster at GEICO
Juanita DarrellJuanita Darrell
Claims Adjuster at GeicoClaims Adjuster at Geico
Amanda JacobyAmanda Jacoby
Customer Service Representative at GEICOCustomer Service Representative at GEICO
Maria Claudia FoschiMaria Claudia Foschi
Marketing & Business Unit Director at AcondesaMarketing & Business Unit Director at Acondesa
Jackie LeeJackie Lee
Investment Advisor at PFS IncInvestment Advisor at PFS Inc