HATTIE TURCOTTE
WILLISTON,ND
Summary
Accomplished in enhancing customer satisfaction and retention at H & H Cleaning Service, I excel in relationship building and problem-solving. Leveraging skills in Microsoft Excel and customer service, I've successfully negotiated contracts and mentored teams, significantly contributing to business process improvement and repeat business through attentive service.
Professional in customer sales with proven track record of driving revenue and fostering client relationships. Skilled in communication, negotiation, and problem-solving, with strong focus on teamwork and adaptability to changing business needs. Known for reliability, flexibility, and results-oriented approach that consistently meets and exceeds targets.
Overview
15
15
years of professional experience
Work History
Customer Sales Representative
H & H Cleaning Service
03.2022 - 10.2024
- Built strong relationships with clients through attentive service, leading to repeat business and referrals.
- Emphasized product specifications to meet customer needs.
- Increased customer satisfaction by addressing and resolving issues promptly and professionally.
- Assisted call-in customers with questions and orders.
- Educated customers on promotional options, sales policies and methods for obtaining desired results from company offerings.
- Negotiated contracts with vendors and clients.
Customer Care Representative
Baymont Inn & Suit Hotel
07.2023 - 05.2024
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed high call volume with exceptional professionalism and efficiency.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Assisted call-in customers with questions and orders.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
Manager on Duty
MOVIE GALLERY INC
01.2010 - 04.2011
- Trained employees in essential job functions.
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
- Provided exceptional customer service, addressing concerns promptly and ensuring repeat business from satisfied clients.
- Mentored junior team members for career development, offering ongoing guidance on goal setting, skill-building, and performance improvement strategies.
- Inventory, marketing, sales, advertising, bank deposits,
Education
Bachelor of Science - Business Management
Strayer University
Washington, DC05-2026
Associate of Science - Cultural Studies
DICKINSON STATE UNIVERSITY
Dickinson, ND05-2007
Associate of Science - Computer Programming
WILLISTON STATE COLLEGE
Williston, ND05-2006
Skills
- Patience and resilience
- Market awareness
- Company policies
- Cash handling
- Customer service
- Relationship building
- Sales experience
- Office administration
- Database entry
- File organization
- Microsoft Excel
- Invoicing and collections
- Accounts payable
- Business process improvement
- Problem-solving
Timeline
Customer Care Representative
Baymont Inn & Suit Hotel
07.2023 - 05.2024
Customer Sales Representative
H & H Cleaning Service
03.2022 - 10.2024
Manager on Duty
MOVIE GALLERY INC
01.2010 - 04.2011
Bachelor of Science - Business Management
Strayer University
Associate of Science - Cultural Studies
DICKINSON STATE UNIVERSITY
Associate of Science - Computer Programming
WILLISTON STATE COLLEGE
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