Patricia MaGee
Dallas,TX
Summary
Versatile and results-oriented professional with a proven track record at The Cleaning Lady's Residential Cleaning Service, excelling in operations management and customer relationship management. Demonstrated ability to enhance team performance and client satisfaction through effective mentoring and strategic risk management. Achieving set goals, producing quality work performance before any contract deadlines leaving results of positive long lasting impressions with all residential cliental.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Lead Manager
The Cleaning Lady's Residential Cleaning Service
04.2019 - 06.2023
- Evaluated employee performance regularly, offering constructive feedback and creating tailored development plans for continuous improvement.
- Set overall vision and provided team leadership.
- Developed strong relationships with clients to ensure their needs were met and projects were delivered on time.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Developed detailed plans based on broad guidance and direction.
Private Investigator
Dallas Chief of Police
07.2022 - 03.2023
- Conducted surveillance to gather information on subjects in various cases.
- Stayed in open communication with supervisors to maintain operational safety and submit timely reports.
- Produced professional reports outlining findings of cases, expenses incurred and any important incidents.
- Staked out locations to locate individuals and gather evidence of unlawful activities.
- Conducted surveillance for up to 6 hours at a time.
Dog Groomer & Bather
Four Paws
10.2011 - 02.2015
- Skillfully managed difficult pets using patience and expert handling techniques, ensuring a stress-free experience for both animals and their owners.
- Maintained a clean, safe, and hygienic work environment for optimal pet care and customer satisfaction.
- Followed effective process for bathing and grooming dogs to remove dirt, loose hair, parasites, and hair mats.
- Developed strong relationships with clients, fostering trust in the quality and consistency of grooming services provided.
- Performed pet intake to gain necessary information concerning health, behaviors, potential allergies, and other details to provide complete records and methods of owner contact.
- Fed, walked and bathed animals.
- Communicated effectively with team members regarding any special instructions or concerns regarding a pet''s grooming session.
Head Housekeeping Supervisor on Casino Floor
Remington Park Casino
05.2004 - 11.2009
- Enhanced housekeeping efficiency by implementing updated cleaning procedures and equipment usage techniques.
- Mentored new hires in proper housekeeping techniques, leading to faster integration into the team and improved performance levels.
- Coordinated schedules and managed workload to meet or exceed casino & horse races demands.
- Implemented safety protocols for the use and storage of cleaning chemicals, minimizing accidents and incidents on property.
- Established open communication channels with all team members, promoting a positive work environment.
- Communicated repair needs to maintenance staff.
- Supervised team of housekeeping and janitorial workers to meet highest quality of cleanliness and safety standards.
- Maintained a high standard of cleanliness with thorough supervision of staff''s daily tasks.
Education
Natural Healing & Spiritual Development
Mayastar Academy
United Kingdom08-2024
Bio-Technician Levels 1&2 - Decontamination Technician
Amdecon
Houston, TX05-2021
GED -
Favor Alternative School
Guthrie, OK07-2002
Skills
- Operations management
- Mentoring and coaching
- Customer service
- Problem resolution
- Teamwork and collaboration
- Customer relationship management
- Good judgment
- Professional and courteous
- Time management
- Multitasking Abilities
- Reliability
- Continuous improvement
- Risk management
Certification
- OSHA Certified
- Texas Driver's License
Languages
English
Full Professional
Interests
- Music
- Interior Design
- Fashion
- Dance
- Volunteering at local animal shelters and rescue organizations
- Personal Development and Self-Improvement
- Animal Care
- Astrology
- Auto Repair/Restoration
- I enjoy helping others and giving back to the community
- I like working with my hands and fixing things
- Participating in local clean-up initiatives
Timeline
Private Investigator
Dallas Chief of Police
07.2022 - 03.2023
Lead Manager
The Cleaning Lady's Residential Cleaning Service
04.2019 - 06.2023
Dog Groomer & Bather
Four Paws
10.2011 - 02.2015
Head Housekeeping Supervisor on Casino Floor
Remington Park Casino
05.2004 - 11.2009
- OSHA Certified
- Texas Driver's License
Natural Healing & Spiritual Development
Mayastar Academy
Bio-Technician Levels 1&2 - Decontamination Technician
Amdecon
GED -
Favor Alternative School
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