Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Gabriel Mendoza

Dallas,TX

Summary

Professional bilingual customer service specialist with deep expertise in managing customer inquiries and resolving issues efficiently. Strong focus on teamwork and delivering results, adapting seamlessly to changing needs. Skilled in communication, problem-solving, and maintaining high standards of customer satisfaction. Dependable and flexible, ensuring smooth operations and positive customer experiences.

Overview

8
8
years of professional experience

Work History

Bilingual Customer Service Representative

GEICO
08.2024 - Current
  • Assisted customers with Spanish-language inquiries in a timely and professional manner.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Managed high-volume inbound calls, effectively prioritizing issues to ensure swift resolution and minimize hold times for customers.
  • Enhanced customer satisfaction by addressing and resolving complex inquiries in both English and Spanish languages.
  • Gained customer trust by providing knowledgeable and accurate information in both English and Spanish.

Shift Supervisor

CVS Pharmacy
03.2024 - 07.2024
    • Trained new employees and delegated daily tasks and responsibilities.
    • Completed store opening and closing procedures and balanced tills.
    • Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
    • Responded to and resolved customer questions and concerns.

Trash Collector

Valet Living
04.2023 - 10.2023
    • Collected and gathered garbage from apartment units 5 days per week.
    • Immediately reported any unsafe situations or service related issues to dispatcher or supervisor.
    • Reported route delays or interruptions to supervisors and dispatchers.
    • Alerted supervisors of setbacks immediately to maintain schedules and explain late pickups.

Temp Worker

Instawork Gigs
09.2022 - 04.2023
  • Followed instructions and procedures to complete assigned tasks.
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Cleaned and straightened work areas to maximize productivity and safety.
  • Maintained work areas by cleaning and straightening for maximum productivity and safety.
  • Performed general housekeeping and cleaning tasks.
  • Maintained proper storage for raw materials and finished products to prevent spoilage and damage.

Sales Associate

Walmart
08.2018 - 09.2022
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Trained new employees on customer service, money handling and organizing strategies.

Cashier

CVS Pharmacy
07.2017 - 01.2020
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with returns, refunds and resolving transaction issues.

Education

High School Diploma -

Uplift Peak Preparatory High School
Dallas, TX
05.2017

Skills

  • Critical Thinking
  • Customer service
  • Flexibility and adaptability
  • Fluent bilingualism
  • Call center operations
  • Problem-solving
  • Team collaboration
  • Multitasking and organization

Languages

Spanish
Native or Bilingual

Timeline

Bilingual Customer Service Representative

GEICO
08.2024 - Current

Shift Supervisor

CVS Pharmacy
03.2024 - 07.2024

Trash Collector

Valet Living
04.2023 - 10.2023

Temp Worker

Instawork Gigs
09.2022 - 04.2023

Sales Associate

Walmart
08.2018 - 09.2022

Cashier

CVS Pharmacy
07.2017 - 01.2020

High School Diploma -

Uplift Peak Preparatory High School

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