Amber Muniz
Henderson,NV
Summary
Hardworking and reliable bartender focused on going above and beyond to support team and serve customers. I have broad experience from dive bars, breweries, distilleries, cigar, cocktails and casino atmospheres. Remains calm & poised in fast paced environments. Prepared to handle high volume service situations.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Bartender
Golden Entertainment
06.2024 - Current
- Knowledge of when to comp drinks and not.
- Maintained a clean and organized work place
- Understand procedures to cashing out winnings.
- Knowledge on W-9 and gaming book filling out.
BARTENDER
Augustine's Cocktail Lounge
09.2023 - 04.2024
- Create seasonal cocktails
- Serve guests drinks
- Knowledge of cocktails, beer, state serving rules & regulations
- Clean & organize bar area
- Money handling
CUSTOMER CARE EXPERT
Toast
12.2021 - 10.2023
- Assessed customers needs by asking probing & listening attentively
- Adjust customers with product inquiries & troubleshooting technical issues
- Run a daily zoom group to assist co-workers on solving their cases when they are stuck
- Meet weekly company goals
SERVER
Gather-Omaha
08.2021 - 07.2023
- Perform opening & closing duties such as setting up the dining area, restocking supplies, & rolling silverware
- Operating POS terminals to input its, split bills, calculate totals, and close out checks
- Greeting customers, answer questions, & recommend specials or up-sale to increase profits
LEAD BARTENDER
Havana Garage
06.2016 - 07.2021
- Train new bartenders on drink preparations and up selling techniques
- Knowledge of over 100 different whiskeys & cigars
- Assisting guests with pairing cigars & whiskeys
- Opening/closing duties such as prep, money & bar cleaning
BARTENDER
Ameristar Casino
02.2019 - 03.2020
- Know who gets free drinks with what player cards
- Make cocktail servers drink orders in a fast timely manner
- Clean bar
- Cash handling
Education
Diploma -
Silverado High School
Las Vegas, NV2005
Skills
- 20 years in the industry
- 16 years bartending
- Toast, Revel, Aloha, Micros, Square, Clover, DASH & Union POS experience
- Managed more than 15 people
- Daily & nightly deposit drops
Certification
TAM Certification
SNHD Certification
Gaming Card
Timeline
Bartender
Golden Entertainment
06.2024 - Current
BARTENDER
Augustine's Cocktail Lounge
09.2023 - 04.2024
CUSTOMER CARE EXPERT
Toast
12.2021 - 10.2023
SERVER
Gather-Omaha
08.2021 - 07.2023
BARTENDER
Ameristar Casino
02.2019 - 03.2020
LEAD BARTENDER
Havana Garage
06.2016 - 07.2021
Diploma -
Silverado High School
TAM Certification
SNHD Certification
Gaming Card
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