Tamika Buckner
Henderson,NV
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
5
5
years of professional experience
Work History
Patient Care Coordinator
Optum RX
12.2023 - Current
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Acted as a knowledgeable resource for patients seeking information about community resources and support services available to them in their healthcare journey.
- Answered 60 incoming calls, scheduled appointments and filed medical records.
Contact Center Representative
NV Energy
11.2022 - 06.2023
- Provided exceptional customer service by actively listening to inquiries and offering personalized solutions.
- Demonstrated empathy towards customer concerns, fostering trust and rapport during interactions.
- Enhanced team productivity through effective collaboration and communication with colleagues.
Community Service Specialist
CSAA
09.2020 - 12.2021
- Actively listened to concerns and provided educational documents regarding Covid-19 vaccinations via email, fax and mail.
- Communicated professionally with individuals from different ethnic and cultural backgrounds.
- Contributed significantly towards organizational goals by consistently meeting or exceeding performance metrics.
Education
Associates - Business Administration
Cardinal Stritch University
Fox Point, WI05.2014
Skills
- Proficient in client relations
- Quick learner with technical proficiency
- Active listening expertise
- Critical thinking skills
- Organizational skills
- Customer service
- Data entry
Timeline
Patient Care Coordinator
Optum RX
12.2023 - Current
Contact Center Representative
NV Energy
11.2022 - 06.2023
Community Service Specialist
CSAA
09.2020 - 12.2021
Associates - Business Administration
Cardinal Stritch University
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