Arcadia Elias
Phoenix,AZ
Summary
Knowledgeable Patient Representative with expertise in case management and service coordination. Managed patient complaints and inquiries to enhance access and resolve care-related issues. Directed high-quality patient care programs while delivering customized esthetic treatments, fostering customer satisfaction and promoting repeat business.
Overview
1
1
Certification
2
2
years of post-secondary education
2
2
years of professional experience
Work History
Patient Care Coordinator
True precision medical
Phoenix, Az
04.2025 - Current
- Coordinated patient appointments and managed scheduling for efficient workflow.
- Assisted patients with insurance verification and eligibility inquiries.
- Communicated effectively with healthcare providers regarding patient needs.
- Maintained accurate patient records in electronic health systems.
- Educated patients on treatment plans and follow-up procedures.
- Responded to patient inquiries and resolved concerns promptly.
- Collaborated with medical staff to ensure seamless care delivery.
- Organized patient files and documentation for compliance purposes.
- Maintained accurate records of all patient care activities using electronic health record systems.
- Coordinated patient follow-up visits and scheduled appointments.
- Established strong work network by building professional relationships with physicians and fellow employees.
- Provided administrative support for patient care staff.
- Provided ongoing communication with patients, families, and other healthcare providers regarding treatment plans and progress.
- Followed up with discharged patients after they left the facility to ensure they were receiving adequate post-care support.
- Provided emotional support and counseling to patients during difficult times.
- Managed patient inquiries regarding procedure details and appointment confirmations.
- Communicated procedural guidelines clearly to patients before appointments.
- Assisted patients in filling out pre-appointment paperwork.
- Developed strategies to optimize workflow processes related to scheduling procedures.
- Processed payments and updated accounts to reflect balance changes.
- Supported telehealth service scheduling, expanding access to medical consultations.
- Tracked and reported on appointment no-shows and cancellations, analyzing trends for management.
- Adhered to HIPAA requirements to safeguard patient confidentiality.
- Sent medical records using secure methods to maintain confidentiality and support patient care. and other correspondence by mail, e-mail, or fax.
- Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
Patient Care Coordinator
AKDHC
Phoenix, Arizona
10.2024 - 03.2025
- Coordinated patient appointments and managed scheduling for efficient workflow.
- Assisted patients with insurance verification and eligibility inquiries.
- Communicated effectively with healthcare providers regarding patient needs.
- Responded to patient inquiries and resolved concerns promptly.
- Collaborated with medical staff to ensure seamless care delivery.
- Organized patient files and documentation for compliance purposes.
- Maintained accurate records of all patient care activities using electronic health record systems.
- Scheduled appointments for patients and coordinated follow-up visits as needed.
- Managed incoming calls and directed them to appropriate personnel.
- Processed mail, packages, and deliveries for staff and clients.
- Maintained a clean and organized front desk area at all times.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Signed for packages, recorded deliveries, and distributed to personnel.
Esthetician
Avalon Spa And Salon
Phoenix, Az
03.2024 - 08.2024
- Provided skin analysis and personalized treatment recommendations to clients.
- Performed facials, waxing, and body treatments with attention to client comfort.
- Conducted consultations to understand client needs and preferences effectively.
- Provided facial treatments such as cleansing, exfoliation, extractions, and massage.
- Educated clients on skincare products and post-treatment care routines.
- Educated clients on skin care procedures and products.
- Performed waxing services on clients including eyebrows, lip, chin, and full face.
- Utilized various skincare tools and products to enhance treatment experiences for clients.
- Maintained cleanliness and organization of treatment rooms and equipment.
- Maintained cleanliness of treatment room and equipment between appointments.
- Set up patient rooms and sterilized equipment.
- Checked supplies inventory regularly to ensure adequate stock levels at all times.
- Conducted consultations with new clients to assess skin type and discuss desired outcomes.
- Promoted skincare products to patients according to specific needs, boosting overall revenue.
- Used magnifying lamps or visors to evaluate and examine client skin condition and appearance.
- Kept detailed records of client visits, treatments performed, and product purchases.
- Assisted in scheduling appointments and managing client records efficiently.
- Collaborated with team members to maintain high service standards at Avalon Spa And Salon.
- Sold salon-exclusive skin care products and encouraged service upgrades.
- Learned new techniques and complete chemical peel processes.
- Customized styles, services and products to suit client needs and maintain customer satisfaction.
- Operated cash registers to receive payments from patrons.
- Shaped eyebrows and removed facial hair using depilatory cream, tweezers or wax.
- Attended continuing education courses related to esthetics industry advancements.
Education
Esthetician License - Esthetics
Avalon Institute
Phoenix, Arizona 03.2024 - 07.2026
North High School
Phoenix, ArizonaSkills
- Patient care coordination
- Client consultation
- Patient relations
- Client communication
- Scheduling
- Appointment management
- Patient flow management
- Record keeping
- Documentation
- Healthcare system navigation
- HIPAA compliance
- Payment negotiation
- Multitasking
- Team collaboration
- Critical thinking skills
- Client needs assessment
- Skin analysis
- Skin treatment application
- Treatment coordination
- Spa treatment services expert
- Customized skincare plans
- Skin care treatments
- Acne treatment specialization
- Manual lymphatic drainage
- Microdermabrasion treatments
- Radiofrequency skin tightening
- Galvanic current treatments
- LED light therapy
- Aseptic techniques
- Sanitation and sterilization
- Waxing and threading
- Body hair removal
- Proficient in eyebrow and lash tinting
- Eyebrow shaping and tinting
- Ultrasonic skin scrubber
- Aromatherapy
- Product promotions
- Spa retail sales
- Spa management
- Inventory management
- New hire training
- Relationship building
- Attention to detail
- Workplace safety practices
- Customer service
- Interpersonal skills
- Multitasking and organization
- Eyebrow shaping and tinting
- Client needs assessment
- Esthetics
- Multitasking and organization
- Workplace safety practices
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Certification
- Esthetician license
- Meeting monthly metrics
Timeline
Patient Care Coordinator
True precision medical
04.2025 - Current
Patient Care Coordinator
AKDHC
10.2024 - 03.2025
Esthetician
Avalon Spa And Salon
03.2024 - 08.2024
Esthetician License - Esthetics
Avalon Institute
03.2024 - 07.2026
North High School